AB
Abishek Bhandari
Jun 7, 2026
I was disappointed with my experience at this location. I came in with a valid Subway buy-one-get-one-free coupon, but the owner refused to honor it. The interaction felt unfriendly, and there was little effort made to explain why the promotion wasn’t being accepted. Promotions are a big reason customers choose to visit, so tell me why they didn’t accept A SUBWAY coupon it was frustrating to leave without being able to use an advertised offer. I hope management can improve customer service and be clearer about which coupons are accepted.
CM
Chandra Mouli
May 12, 2026
I placed an online order using rewards points and a coupon, but the entire experience was extremely frustrating. The order was made incorrectly, and when I went back to the store expecting a simple fix, the staff refused to help, threw away the food, and told me to cancel the order instead.
I ended up leaving the store without any food, replacement, or proper resolution. The staff were rude and dismissive throughout the interaction.
What’s even more disappointing is that this is not the first bad experience I’ve had with online orders at this location. I ignored the previous one, but after this happened again, I felt it needed to be addressed.
To make matters worse, I still have not received any response from Subway customer support or any refund for the order.
They don’t put any meat on the subs. Fairly sure they are not putting the appropriate portions to cut cost. Other reviewers complain of the same problem. I would go to the other 5 in Cumming. The one off of 20 Hwy is 100 times better. We only went here because they were out of stock of our Fabio items. I see why this store always has stock because they short you on everything.
NR
Nirmit Rungta
Oct 30, 2024
STAY AWAY! Worst subway sandwich I have ever had. We literally trashed all of them because of how stale the ingredients were incld. bread!