Tamara Gatson: Allstate Insurance

Reseñas

• MB

  Ms Lola B

  Aug 4, 2026
  5.0
  I cannot say enough great things about the exceptional service I received from Brandon Brooks at Tamara Gatson's Allstate office. From the very beginning, Brandon was professional, knowledgeable, incredibly patient, and genuinely committed to helping me find the best coverage at the best possible price. What impressed me most was that he never rushed me. He took the time to answer every question thoroughly and made sure I understood all of my options. Even after normal business hours, Brandon gave me his full attention and treated me with the same level of courtesy and professionalism. That level of customer service is hard to find these days. Thanks to Brandon's expertise, my family is saving $450 per month on our auto insurance and over $1,000 per year on our homeowners insurance. Those savings are life-changing, and I truly appreciate the effort he put into making them happen. Tamara, you have an outstanding team member in Brandon. He represents your agency with integrity, professionalism, and genuine care for your customers. I'm so glad I decided to keep the solicitation I received in the mail instead of throwing it away. What I thought was just another piece of junk mail turned out to be pure gold! Thank you, Brandon, and thank you to Tamara Gatson's Allstate Agency.
• BB

  Becky Brown

  Jun 9, 2026
  5.0
  Alejandra was awesome! She helped me resolve an issue within minutes!
• SC

  Sharon Cooper

  May 13, 2026
  1.0
  When i had called to cancel they lied to keep our business and raised our deductible behind our back. We never found out until my son had an accident, for which Allstate glad paid $292.00 out of a $5000.00 bill. Can not be trusted.
• AD

  Alex Diamond

  Apr 27, 2026
  1.0
  Owner had an entire parking lot empty and told us we're going to be towed for getting lunch. Literally 30 plus spots. Edit: I was told word for word the owner of this Allstate branch specifically was having cars towed today. The property manager would only tow cars if the allstate person called them. You were also the only business open in that parking lot. Idk why you need 30 spots for yourself. Also you were very rude.
• TP

  Tiffiney Powell

  Apr 21, 2026
  1.0
  Typically, I don’t write reviews, but I felt it was important to share my experience. We were with this agency for about three years. In the beginning, we worked with Emily Ellis, who was absolutely wonderful—very kind, patient, and thorough. She made us feel comfortable during the transition to Allstate and took the time to address all of our concerns. Because of her, we felt confident moving forward. However, after that initial experience, the customer service unfortunately did not remain consistent. There were multiple times I reached out regarding potential savings on our auto insurance and general policy questions. I was often told I would receive a follow-up call, but those calls rarely came. I would follow up again, but still didn’t get clear answers or a resolution, and often had to seek help from another agent. Most recently, we were notified on April 1st that our homeowners' policy would not be renewed. While I do appreciate receiving a call before the letter, I was told someone would look into other options for us and send information via email. Unfortunately, I never received that follow-up email, even after reaching out again. I want to be clear that I’m not writing this out of anger, just sharing my honest experience regarding customer service. In the end, this situation turned out to be a blessing in disguise, as we were able to find another company with better rates and service, and we are very satisfied. My advice to others would be to do your research and make sure you’re receiving the level of service you expect, especially when working with an agent. While our initial experience with Emily was great, the overall support over time did not meet expectations.