I placed a $76 order for a small gathering I was having, and the lady working complained about the size of my order, saying, “Those sandwiches about took me out.” Seriously? With this location already having such a low overall rating, I would think you’d appreciate someone coming in and spending a decent amount of money rather than complaining about having to make the food they ordered. I wasn’t rude, unreasonable, or asking for anything crazy—I simply placed and paid for my order. Making customers feel like an inconvenience for giving your business money is ridiculous. And im not going back,, firehouse subs can have my $$ instead
I am incredibly disappointed by the awful customer service at this location by the store manager Hannah . When I tried to order, Hannah immediately greeted me with a terrible attitude and negative body language. When I asked for an Italian sub she responded with a very negative response what kind! The attitude was so unprofessional that I chose to walk away and take my business elsewhere. As we left, she even yelled at us sarcastically saying “ well there’s 70 different types of Italian “ and “ to have a blessed day “
As a manager myself, I handle customer service daily, and this was by far some of the rudest behavior I have ever encountered.
HB
Heather Bozart
Jul 12, 2026
Hannah is the worst store manager ever she should know how to provide customer service to paying customers especially since we were on vacation and stopped to buy food. Her body language and the tone her her voice was like she was down talking us and treating us like we were her children. I decided to take my business elsewhere because why would I want to spend my money somewhere I was talked down too. Hannah should not be in a management role nor should she be allowed to work customer service.
SK
Stephanie Kesby
Jul 8, 2026
Terrible. The associate was trying to fight us
AR
aubree ryals
Jun 23, 2026
Terrible service, the lady who served us had a horrible attitude towards me and my two friends , and got loud with us several times and wanted to catch an attitude when we asked her to give us the cookie we actually paid for instead of what she just wanted to throw into the cookie bag. Also gave us unwelcoming looks that were visibly rude and made us uncomfortable.