The UPS Store

Reviews

• RI

  Rita Ibilibor

  4 days ago
  5.0
  For almost a week, I was working on a very difficult visa application. When I got to the stage where I needed to purchase a return label, complete and mail the application, I headed out to my favorite UPS store on 3961 Floyd road, Austell, Ga. I was a bit anxious and didn't know what to expect, but as soon as I explained to Charlie what I needed, she immediately reassured me and we got started. The process was arduous and difficult and stretched on for hours. At a point, I even had to get on a chat with the embassy in other to resolve a problem that cropped up. Through it all, Charlie remained professional, extremely helpful and empathetic. She was in control and always knew what I needed. She made a difficult day more bearable and for that, I am very grateful. Thank you so much Charlie! I'm also grateful to Jerri who was also very knowledgeable and helpful. Thanks Jerri.
• DK

  Dorene Karanja

  5 days ago
  5.0
  I needed to print some insurance cards from my phone. The young man took great care of me and made sure I had what I needed. Thanks so much!
• BB

  Briana

  5 days ago
  3.0
  I drop off packages here and I had an incident that happened and I haven't been there since. I was per usual dropping off a package and I know it's for USPS but I had have no problem with them taking my packages and they would always state to me they couldn't give me a receipt which is perfectly okay. I had an more older woman take care of me and when I handed her the package she said this is a USPS package, we won't be able to give you a receipt awfully loud which lead to other customers staring. I stated yes I understand that I have dropped off packages here before. No apology or nothing from her.
• MX

  Mister X

  Jun 2, 2026
  1.0
  Slow and lazy staff! this store used to be great 10 years ago, it is now a place I try not to go to! Staff are like ex post office workers, rude, slow and hate their jobs!
• KP

  Khloe Perkins

  May 26, 2026
  3.0
  I came in today to ship my package and I noticed a worker sitting in the back doing nothing while the other 2 workers were doing all the work. The older woman had to ask the other one to actually do some work and to me that’s kind of crazy. Figured I put this out their thanks have a great day and props to the younger gentlemen and older women for being very respectful dispute their circumstances.