Wrong order and poor customer service on follow up
Sure, would be nice if there was some tuna on my tuna sandwich
JS
Justice Strickland
Jun 23, 2026
Given the number of negative complaints, I am surprised this employee remains in his position. During my visit, he was extremely rude and unprofessional, creating an unpleasant customer experience. In addition, my pickup order was prepared incorrectly, despite the order details being clearly provided. The combination of poor customer service and inaccurate order fulfillment was very disappointing.
NT
Nomadic Trails
May 27, 2026
Young woman behind the counter had a very bad attitude, somewhat arrogant, dhort dismissive. I came in and told her I had a a code for a 69 on footlong. She gave me this weird look like she'd never heard of that before. Then she scoffed "you'll have to order online!" I already had the order queued up so I submitted the order. It came up at the register. It was the sandwich I ordered and then she acted like she didn't know it was me. Well I literally told her what I was going to order and I was the only one in line the only one in the restaurant!
She, early twenties, middle east ethnicity I think, then goes on to make my meatball sub, piles way too much sauce on it. By the time they end up adding a few toppings. It was dripping out the size. I could barely eat it. Even the guy at the register commented on how it was so soupy, and they just laughed about it like I was the problem. They never offered to make it right. They didn't care. They weren't even going to attempt to fix the problem! Nobody greeted me when I walked in. Nobody said thank you. Terrible experience!
This is a management problem. Customer service is not even their objective. They just hired a bunch of disrespectful young adults with no management oversight.
MW
Michael Williams
May 13, 2026
These guys are crooks. I have a reward account. I went in ordered and ATTEMPTED to use my rewards. I say attempted because the 2 guys working the front lied and said I didn't have any when I know I did. They just didn't want to honor my reward. I know they lied cuz when I brought it up the guy working the cash register looked it up, made a face when he saw it, called the other guy over he looked at it and lied to face. All because I had a $8.99 foot long combo. Needless to say I'll never set foot in there again.