I had such a great experience at the FedEx inside the Hyatt thanks to employees Ebony, Odonjanay and Isaiah White. I came in stressed trying to get a passport photo, and they all went above and beyond to help me. They were incredibly patient, professional, kind, and made sure every detail was right. What started as a stressful situation turned into such a pleasant experience because of their amazing customer service and teamwork. It’s rare to come across people who genuinely care about helping customers, and they absolutely did. Thank you all again for making the process so smooth and easy. Highly recommend this location!
KR
Keerthana Rao
Jun 27, 2025
Possibly the worst fedex I have been to. Horrible staff- can’t even attend to customers on time and just delay things. I have been waiting for 25 min and I’m the only the one there. Imagine the inadequacy
Just dropped off a package and there is no fee, as another reviewer posted. However, there is a huge fee that the hotel does not tell you about!It's by weight, and I was charged a $4 handling fee for 0.66oz! That's $6 PER OUNCE!?!
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Andy Bernstein
Sep 17, 2024
Stayed at the Hyatt regency. The hotel told me I could ship a package to myself at the hotel. They didn’t tell me that it would go through FedEx office in their lobby, or that it would cost me $15 handling fee, or that it would literally take two extra days to get my package because of this FedEx office. Communication with FedEx was poor and very frustrating. Tracking number told me they tried to deliver it on Sunday, but couldn’t, then it arrived on Monday at 1:00, but they had no record of it, but FedEx person said he would call me if it came that day. It came at 4:15. He didn’t call. Then on Tuesday morning it was here. Poor service!
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Eddie Diller
Oct 8, 2019
Added fees because it’s a hotel, ripoff. Save your money and go to a different fedex office nearby