KG
Kevin Gardiner
Oct 6, 2026
Avoid this location.
The staff is rude and unhelpful, and unfortunately, that attitude seems to start at the top with the store manager, Jonathan.
I came in to pick up a package that had been delivered to the store. Jonathan was completely unwilling to make a reasonable effort to locate it and offered very little assistance. I eventually had to contact customer service myself, and they were able to confirm that the package was, in fact, sitting at the store.
Only after customer service confirmed it was there did the store staff suddenly manage to locate it.
The frustrating part wasn’t simply that they couldn’t find a package. Things get misplaced. It was the complete lack of urgency, ownership, or willingness to help resolve the issue. When a customer has to do the work of contacting corporate/customer service to get an employee to actually look for something that is sitting in their own store, there is a serious problem with the level of service.
Management sets the tone for a store, and in this case, that tone is clearly not one of customer service. I would avoid this location and use another store if you have the option.