I was in town from another state. My check engine light in my vehicle came on. James helped me. He was polite, knowledgeable, professional, kind, patient, and very helpful. He taught me how to look up error codes and instructed me on how to look up the error codes on Google. He was a great help!
DW
D Will_26gff
Aug 11, 2026
I had a great experience with Shanteria at Advance Auto Parts. She helped me tremendously with a brake rotor return and was extremely helpful, responsive, and professional throughout the entire process. Her attitude was amazing, and she genuinely went above and beyond to make sure everything was taken care of.
Employees like Shanteria make a huge difference in customer service. I truly appreciate her patience, kindness, and willingness to help. Great job, Shanteria!
MG
Myken Grigsby
Aug 4, 2026
GREAT SERVICES I CAME ALL THE WAY FROM THE STORE UP THE STREET IN DEKALB THEY DID NOT WANT TO DO MY RETURN SMH NEVER USE THE PART .... BIG THANK YOU MS SHAN MR TERRY FOR TAKING CARE OF ME I WILL BE BACK THANK YOU FOR GOING OUT YOUR WAY TO TAKE CARE OF SOMEONE ELSE BAD CUSTOMER SERVICE .
LE
Latrice Eatmon
Jul 30, 2026
Shanteria at Advance Auto Parts provided outstanding customer service! She was friendly, patient, and very knowledgeable. She took the time to answer my questions and made sure I got the correct part for my vehicle. Her positive attitude and willingness to help made the whole experience easy and stress-free. Employees like Shanteria are the reason I’ll continue shopping at Advance Auto Parts. Thank you for going above and beyond!
AF
Austin Favors
Jul 21, 2026
⭐⭐⭐⭐⭐
I had a great experience at Advance Auto Parts thanks to Shan. She was friendly, professional, and extremely knowledgeable. She took the time to answer my questions, helped me find exactly what I needed, and made sure I left with confidence in my purchase.
Shan’s positive attitude and excellent customer service really stood out. She made the entire process quick, easy, and stress-free while going above and beyond to ensure I was taken care of. It’s always refreshing to be helped by someone who genuinely cares about their customers.
If you’re visiting Advance Auto Parts store #9621, I highly recommend asking for Shan. She’s a fantastic asset to the team, and I’ll definitely be returning because of the outstanding service she provided!