The driver clearly delivered my express package to the wrong address, it was very important documents, I had to have my client hunt down the package and they didn’t refund any of the $40 it cost!!! What a joke of a service
Got the job done but the customer service was not good. Dude acted like work was the last place he wanted to be. I get it, but you gotta try to be half way friendly when you’re in a customer facing position.
CJ
Christina Juleson
Jun 25, 2026
Jay in the printing lab did a remarkable job of assisting me in getting two signs for our business. He was thorough, helpful, was knowledgeable and made great recommendations. His customer service skills are top notch! Thank you Jay for all your help!
SK
Stephanie Kouris
Jun 13, 2026
I stopped by FedEx today and had the pleasure of being helped by Joy, and her name truly fits! She was incredibly kind, friendly, and helpful throughout the entire process. She greeted me with a smile, answered all my questions, and made what could have been a stressful errand a genuinely pleasant experience. Her positive attitude and excellent customer service really stood out. Thank you, Joy, for making my visit such a great one!
AA
Anonymous Anonymous
May 26, 2026
As someone who regularly uses FedEx services, I expected better communication and a more customer focused approach. A simple recommendation to reinforce or retape the package would have been understandable, but the interaction instead felt unnecessarily difficult and unaccommodating. They also went as far as telling me that my box was compromised❗️