Subway

Reviews

• SB

  Sakthi Babu

  Jun 6, 2026
  1.0
  ***********Worst store************ I would like to bring to your attention that I placed an online order for a footlong veggie patty at 27765 Wesley Chapel Blvd on May 29, 2026 while driving back home on I275, for my child who was very hungry. When I arrived at the store to pick up the order, I asked the agent whether it was indeed a veggie patty, and she confirmed it without hesitation. After picking it up and driving home, I discovered that it contained no patty and was instead made with leftover vegetables. I then drove back to the store to return the incorrect order. The same agent informed me that they were out of patties. When I confronted her, I reminded her that she had confirmed it was a veggie patty at the time of pickup. She changed her tone and explained that the order had been placed by her manager, who was not present, and that it was her first day on the job. I requested that she at least make me a chicken sandwich, but she again refused, stating that I would have to pay for it. I pointed out that this was the store's mistake and demanded at least a refund, offering to return the sandwich. She reiterated that she was new and attempted to call her manager, who did not answer. After making me wait for over 10 minutes, she told me that I would need to come back the next morning to explain the situation to the manager, who could decide what to do. This experience is completely unacceptable. It reflects poor business ethics to process the wrong order, mislead me, and then respond so coldly when confronted.
• MS

  Max Sandborg

  Jun 5, 2026
  1.0
  Understaffed and prioritized online orders instead of waiting costumers
• IK

  Ibraim Kerimouski

  Mar 11, 2026
  1.0
  Took the one guy working there 20min to make 3 subs for the guy in front of me. Then I found out he had to make another 3 subs for an online order. I asked him how long that would take he said another 10-15 min. At that point I was the only guy in the store with no other customers. So I decided not to wait for my sub. What’s the point of having a store front location if you can’t meet walk in customer demands. I’m in the food business and that just doesn’t fly. I went down the street to Wawa and got my sub in 5 min flat. Subway welcome to the world of competition. Hire more staff, unacceptable. It’s just a sub. Walk in and get in. If there’s a line, sure I’ll wait. But there was no line. Subway you suck!
• WW

  Whitney Williams

  Mar 8, 2026
  1.0
  I placed an online order at 6:54. The app said to come in by 7:10. I get there at 7:05 and my order was not ready nor started on. Twenty minutes later everyone else who came AFTER ME were all serviced first.
• AD

  Andrews Dumith

  Jan 30, 2026
  1.0
  There’s no easy way to describe how unpleasant my experience was. The service was very poor, with little courtesy and an unprofessional attitude throughout. The employee spoke under her breath and seemed visibly annoyed. At first, I tried to be understanding—working alone on a Friday afternoon can’t be easy. However, the way the food was handled and prepared felt careless and uncomfortable to watch. I understand frustration, but customers also come in after long workdays, and taking that frustration out on others isn’t acceptable. During the order, I asked if coupons were accepted and explained that I had the codes on my phone. I was told it wouldn’t be a problem, but at checkout I was informed that the codes didn’t work. At that point, I considered leaving, but my son insisted on paying. The sandwiches were prepared incorrectly and without care. While the service itself was disappointing, the bigger issue seems to be management. Having one person working alone on a Friday evening sets everyone up for a bad experience. Based on what I experienced, I would not recommend this Subway location.