I had such a wonderful experience at this FedEx location thanks to JAYLIN!
This was my first time ordering large, high-quality prints, and I walked in feeling a little overwhelmed since I wasn’t familiar with the different materials, finishes, and printing options. Jaylin took the time to walk me through everything in a way that was easy to understand. He explained the differences between the products, helped me choose the best options for what I needed, and even reviewed my images to make sure they would print clearly without becoming pixelated at a larger size.
What stood out most was his patience, kindness, and knowledge. I came in about 30 minutes before closing, and despite the time, he never once made me feel rushed. He answered every question thoroughly and made sure I felt confident before placing my order.
While Jaylin won’t be there when I pick everything up tomorrow, I’m already so excited to see the finished products because he gave me so much confidence that they’ll turn out beautifully.
I also wanted to mention that every employee I observed during my visit was welcoming and friendly with the other customers who came in. It’s clear this location values great customer service.
Thank you, Jaylin, for making what could have been an intimidating first experience so easy and enjoyable. FedEx is lucky to have you, and I’ll absolutely be returning for future printing needs!
CC
Christian Canizales
Jul 21, 2026
Their automated phone call system is outdated, it gives you no solution and takes you to different places where is nowhere near the solution plus it takes a lot of time of your day. I was expecting more from FedEx since it's competition similar service is completely satisfactory.
I have used this location for shipments many times, and the staff are usually excellent and helpful; unfortunately, this time I dealt with an employee named William. He is a large man who was unfriendly toward customers and handled the work in a careless, perfunctory manner. When I dropped off my package, he simply set it aside, and seven days later, it was still missing. When I returned to ask for help, he was indifferent and gave an irresponsible response. If you encounter him, you should just leave...
By far the worst experience I have ever had with packaging services. First, my university shipped the package to my home requiring a signature, as someone who lives alone, works 9-5pm I wasn’t able to do that at the times they attempted. I understood that I had to change the delivery instructions. So I decide to put it in fed ex’s website, and the time I was available to sign and receive said package. They still arrive at the times I cannot sign. So I call customer services, I tell them my situation, they told me the package is going back to this fed ex location, and I can pick it up but there will be a charge. And I said okay thats fine, we end the phone call, I head over to fed ex they said its not here. I tell them I was told on the phone that it would be there by 5pm and so I arrived around 6:50pm to give them time. Then what I am assuming was the manager, she chuckles, even though this situation has been frustrating, its $10k worth of stuff, and its just being jumbled around even after my instructions I gave a day prior to coming to fed ex, and they set one up too, and it still didnt work. I left a note this morning on my door, since theres no way I can communicate with the driver, and the driver takes a picture of the door, and my note I left was no longer there, I dont know if he took it down, but thats great. Anyways, to end this on a semi good note the only thing that made this situation slightly better was the front desk guy that helped me, even though we didn’t find a solution, he was nice and understanding. I don’t know what to do.
I went in to print resumes and the staff was super friendly. They were dealing with a difficult customer and while I waited for that persons issue to be resolved they were amazing at helping me get set up. Liz was amazing.