LB
Larry Bailey
May 19, 2026
BEWARE OF THE APP UPDATE. The ordering process used to clearly prompt you for pickup time, payment method, and confirmation before placing the order. After the latest update, those options blend into the background, and if you have a saved card set as default, the app charges it automatically without a clear confirmation step.
As soon as I realized the mistake, I tried calling the store using both the number on the email receipt and the one listed on Google Maps, but nobody answered. The app automatically set my pickup time for 12:20, even though I couldn’t get there until 1:10.
When I finally arrived, the staff basically told me they don’t have a working phone and that I was out of luck, saying I’d have to contact corporate instead.
To make matters worse, my tuna sandwich was warm by the time I got it, and I do not like eating warm tuna. Overall, a very frustrating experience with poor app design and disappointing customer service.