Hello I just want to say how wonderful one of your employees are she was amazing and very kind all the way through her name was Axel I came in with my father and kids and my husband and even tho she had a lot of online and not just us in the store she was calm and got to us in a fast but nice way not a rush at all and for being alone it was good. Also this was yesterday
Also subway should not just have one person in doing all that work I feel bad for the workers and that shouldn't be safe to work alone.
KH
Kelly Handsworth
Sep 5, 2026
I came in last night and I had a good time talking to the girl who was working she’s tall with dark curly hair she was polite and vary easy to talk to she greeted me with a smile and everything but I would like to say is there should be two people on a night shift because other customers where so mean to her even tho she was trying to be nice to them but they kept like bashing her there was a guy when I went in who ordered food and was asking for mor things on his chips and she said she can’t add anything on it and he still kept asking and was getting really mean to her. But back to the girl I hope she had a good rest of her shift she was absolutely wonderful and welcoming to me the whole time god bless her.
Just want to start of the worker with short curly hair I think there name was Axel was vary sweet and nice me and my son who has autism Went in she was very patient with him and very kind. We asked her if she can cut up the vegetables into smaller things and she did it all for us as asked she was quick and kept a smile on her face the whole time this is what Customer service should look like and I will definitely be coming back with him thank you. And the place was clean and Decent with the music
DR
Danayra Rivera
Sep 5, 2026
I visited this Subway location in St. Cloud today at approximately 3:30 a.m., and unfortunately, the employee working at that time provided the worst customer service I have ever experienced there.
I asked for a small amount of garlic aioli, but the employee poured what looked like half the container onto my sandwich. When I requested only a little of another sauce, they again added an excessive amount. I then clearly asked for just a few banana peppers on only half of the sandwich, but right in front of me, the employee put nearly an entire basket of banana peppers all over it.
There were no onions available for the nachos, so I politely asked if banana peppers could be substituted. The employee refused every request. The problem was not simply being told no—it was the extremely poor and dismissive attitude throughout the entire interaction.
I am a regular customer at this location and have never been treated this way before. This experience was completely unacceptable and very disappointing. Management should address this employee’s customer service and ensure that customers’ reasonable instructions are followed.
Terrible experience, and unfortunately this is NOT the first time.
This is my go to spot after work, so I’ve dealt with the “our system is down” excuse multiple times. Usually I just leave, but tonight I specifically wanted Subway and had coupons, so when she told me the system was down, I asked how long. She said 10 to 15 minutes, so I decided to wait. She then disappeared to the back and came back about 12 minutes later.
On top of that, my 10 year old daughter was repeatedly told to back away from the counter even though she was simply looking through the glass and wasn’t touching or leaning on it. We immediately felt unwelcome.
They were also out of onions, meatballs and other items. The employee was making faces at customers based on what they ordered, which was extremely unprofessional. Then my Pepsi Zero tasted like the soda machine desperately needed to be cleaned.
I understand things happen, but this is becoming a pattern. If your system is constantly down, your inventory is constantly missing items, and your employees are making customers feel like an inconvenience, something needs to change.
We actually love Subway, which is why I keep coming back. But tonight was enough. Please get this location together.