The welcome was very unfriendly no greeting at all. I had to speak three times before an employee finally responded to me. I arrived an hour before closing time, yet the entire store was literally already closed. After that experience, I decided to leave.
Best Subway ever! Very fresh, clean and delicious. Russell is a great guy, taking care of the location on his own, very professional and did his best to make the best subways 😁👍
Very disappointed with my experience today. I am a regular customer who always has a pleasant experience at this location, especially since the new proprietors took over (been living up the street from this location for over ten years). Service was always fast and friendly, until today. On Saturday June 27th, 2026 between 3:30PM and 3:45PM I entered the store. The employee asked me for my order, when I stated that I wanted the "shredded cheddar & jack cheese" she nastily told me it's cheddar cheese... I said, "well for years I have been calling it that and it's never been a problem"... I then asked if I'd said or done something to upset her because I've never been scolded in that manner for making a mistake about cheese. The amount of anger emanating from this woman was palpable. It made me terribly uncomfortable. I am a regular customer and I stated I've been coming here for years and always joke around with her daughter who also works at the location & is always pleasant to deal with.... at which time she demanded we end the conversation.
Looking at other reviews it seems an employee fitting her description always has an attitude with the customers. I don't want to return even though I have been a loyal customer because up until today they have been doing a killer job. Quick service, usually very nice ..... except today. They lost a loyal customer today over cheese ... Yes, cheese!
The funniest part of this whole thing is I WAS RIGHT! The shredded cheese is called MONTEREY CHEDDAR because it is a combo of MONTEREY JACK and CHEDDAR cheeses, except I called it Cheddar Jack! The angry attitude I got for that mistake was totally & completely uncalled-for. She was obviously angry and/frustrated with something else and took it out on me. Reading through some of the reviews it seems I am not the first so this is not some anomaly or one-off occurrence. That is why I'm leaving this review... because it is obviously NOT an isolated incident. Had there been no other reviews mentioning the terrible attitude of this employee I would have let it slide...but obviously the situation with this employee's attitude towards customers has NOT been properly addressed.
This employee (this SUBWAY knows exactly who I am talking about) needs to be retrained on how to treat customers but also about the products they sell ....
Congratulations, you've lost a loyal customer but your competitors have gained a new one!
KV
Kenan Velic
Jun 24, 2026
Most terrible subway I’ve been to, employee was sitting on a table with her phone, then she comes over and is still just glancing down at her phone as I was waiting. Won’t come to this location again.
MH
Mary Hromyak
Jun 18, 2026
So ordered 2 snack wraps and the older lady that was helping me apparently was either having a bad day or just overwelmed. She either needs to be retrained because both of my wraps were wrong she kept looking up at the menu to figure out what ingredients go on the wraps. When I made a comment that she forgot something on one of the wraps she had attitude. Also, forgot to put the dressing on both wraps.