The UPS Store

Reseñas

• DD

  Denia Diaz

  3 days ago
  2.0
  I had a very disappointing customer service experience at this UPS Store. I was using the self-service machine to process some shipments and get my receipts, as I have done before. The machine froze, so I asked an employee for help. Instead of simply helping me, he questioned what I was doing and spoke to me in an unfriendly manner, accompanied by facial expressions that made me feel as though my request for help was an inconvenience to him. He eventually scanned the boxes for me, but when I left, I realized that one of my shipments was missing from the receipt. I went back into the store and saw another receipt sitting on the counter. I asked if that receipt was mine, and he said yes, but he answered with his back turned to me while continuing to look at his phone. What made me most uncomfortable was not the issue with the machine, but the employee’s attitude and the lack of good customer service. When a customer politely asks for help, they should not be made to feel like they are bothering the employee. I expected much more professional and courteous service from a UPS Store.
• MJ

  Michael James

  Aug 12, 2026
  1.0
  DO NOT GO HERE FOR PASSPORT PHOTOS. They REFUSE to cut them to size (why even offer passport size photos if you won’t cut or print them to size?!. $19 for two photos that cannot be used. Garbage customer service. Disputing charge with my bank.
• LP

  Larry Patterson

  Jul 3, 2026
  1.0
  I'm leaving this review in the hope that I get an explanation. If I do receive an explanation I will delete this review. Tracking 1ZH923E90348648610 I was in the store today to ship a large package. 24x24x16 and about 50 lbs, valued at $500. On the UPS Store web site I received an estimate of $95, without the $500 coverage. On the UPS web site I received an estimate of $103 with the coverage. David said the cost to ship was $192.52. I gave him the quote from the web site and he said "I just work here, I don't know nothing about rates". Foolishly I went ahead and paid the money to ship, got my receipt and left. When I got home I called UPS. Long story short, they said "A UPS Store is a franchise and they can charge whatever they want". Unbelievable. OK, I get it. There has to be an upcharge for the store front, the employees, etc. But double? That seems excessive to me. But I may be missing something. I now know I need to create a UPS account and print my own labels. I don't ship UPS often but when I do the packages are large and I am getting worked over. I feel stupid about today but I also feel used. A 100% surcharge for the value add provided by the UPS store is just criminal. Never again.... Message to Store Owner- I DID estimate my shipping costs online, as I clearly explained in my message. My estimate was also ACCURATE. I had the weight and the dimensions correct. I used both the UPS Store estimation tool and the UPS web site estimation tool. Both sites gave me estimates of $100 less than you charged in your store. Are you saying that your store routinely charges 100% higher rates than those provided as estimates by both the UPS Store and parent UPS? Please answer that question for me.
• JB

  John Ramstad (Beaver)

  May 11, 2026
  5.0
  Wonderful staff we have a postal box here for almost two years.
• CL

  Christian Love

  May 1, 2026
  5.0
  Jamelia and Elvira are so helpful and kind! They assisted me in scanning and with all my mailing needs! Top notch!