If I could leave a 0 star review I would. When my mom & I got our food, the entire order was messed up. We got 2 sandwiches (one toasted) and both were stone cold, they also mixed up the ingredients from both sandwiches (mine had cheese from my mom’s, my mom’s had a sauce from mine etc). I don’t ever leave a bad review, cause normally I don’t care, but the customer service at this place was so utterly terrible I have to leave something. If you ever have to deal with TAMMY, good luck. She is the rudest, most disrespectful employee I have ever met. Instead of taking accountability for screwing up our order (which I had to drive 25 minutes from my house to fix) she instead made excuses and had a very nasty attitude towards me. When I asked for a cookie for some sort of compensation, she argued with me and rolled her eyes like a toddler (she is like 78 years old btw). We got our cookies, but this experience made me never want to go back to this subway ever again. TAMMY, if you’re reading this, I hope you genuinely have a happy life and I hope you learn to treat others with more respect. I will never come back to this subway and I hope that TAMMY sincerely loses her job, cause this was unacceptable behavior from a fully grown woman.
I went there quite frequently and it was the same lady working each time, and working alone. She did a great job servicing customers in store while also completing app orders like mine.
JH
Justin And Briana Hill
May 8, 2026
I have ordered the same sub from the app for pick-up from this location for years - Subway Club deluxe toasted, extra cheese, add bacon, extra pickles and onions. I always tip 20%. Picking up my sub today I could immediately tell it was wrong just by the weight. I opened it there and noticed it didn't have 50% more meat (deluxe), didn't have extra cheese, and didn't have bacon. When I brought this to their attention, jokingly saying "come on guys, I tipped you 20%", and they looked at the sub, the lady told the newer person just to add the meat, cheese, and bacon - not responding to me at all. I was surprised they didn't make a new one. They slapped more cold meat on it, toasted the bacon separately, neglected to put the cheese on until I reminded the guy. When I did he, again not responding, sprinkled the tiniest bit of cheese on it; seemingly annoyed. When I brought it back to work I further noticed there was one piece of onion on it and only a couple pickles. The meat was of course cold and the new cheese un-melted because they didn't remake and toast a new sandwich. The bread was bordering on stale as well.
It was highly disappointing to say the least, in service/response/food quality, for a place I've frequented for work lunch for over 16 years.
Willing to pay for extra to get the extra toppings and was told no yet was willing to pay for a sandwich I am already paying 10 dollars for and cam not have it the way o want
DC
Daniel Castellanos
Dec 26, 2024
I ordered the spicy steak nacho sandwich online. When I went to pick it up, they mentioned that they had a hick up. They ran out of the bread, and instead, they made my sandwich with the Italian bread I mentioned that I ordered a diferent thing and they replied I'm sorry but is going to take 45 minutes for that bread to come out. I was surprised with the customer service that I got...so I mentioned if the manager was available and one of them said...I'm the manager and I respond.. and that is the customer service that you are giving me? She replied, "You are not getting a free sandwich....OMG!!! I respond, all you have to say is I will give you a discount on your next order but you didn't even say that!!!! After that she said next time call me and I give you a discount
Costumer service is not their priority. I mentioned to her....if you order a pizza and went you went to pick it up they mentioned yo you...I'm sorry but we run out regular crust so we made it with cauliflower crust....how would you feel?.
Also, I ordered a churro and never got it!!! What a mess