SY
Shannon Young
Jul 29, 2026
I am so disappointed with my recent experience. This location used to have such a friendly, welcoming staff, but that has completely changed.
I stood at the counter for quite a while without anyone acknowledging me. A young man came to the register twice, never smiled, and didn't even greet or acknowledge that I was standing there waiting. When he finally helped me, he was rude and seemed like he didn't want to be there.
When my order was called, I wasn't even sure they had said my name. I asked the young lady if that was my order, and she didn't respond at all, so I had to figure it out myself. To make matters worse, my drinks were missing. I had to go back inside, get someone's attention, and even then there was no apology or acknowledgment that they had forgotten them.
I wasn't the only customer commenting on the poor service. Several people were talking about how bad the customer service has become.
I understand everyone has difficult days, but basic courtesy—greeting customers, acknowledging them, and apologizing when a mistake is made—goes a long way. It's sad to see a place that used to be known for friendly service fall so far. I truly hope management addresses this because great customer service should never be optional.