The UPS Store

Reviews

• CC

  C C

  Jun 7, 2026
  1.0
  Absolutely horrible customer every time I go there - I was having trouble finding a code and the rep working behind the counter told me I need to hurry up and I had to leave immediately at closing time - just so ridiculous - it’s always so difficult there - the other store is so much easier and laid back
• ST

  Sheryl Shine Thompson

  May 9, 2026
  1.0
  I had the most unpleasant experience at the Palm Coast UPS store. It appears that they only had 2 clerks working today. One working the desk and the other moving boxes from front to back. There was also another person (I assume an employee with their child) doing something in the back for about 10 mins. The desk clerk was working as fast as she could, while tge second clerk moved boxes/packages. The desk clerk went to the back to make copies for a customer-leaving no employee in front. People coming in to the store asked what was going on? No employees today? What was most unusual was the complete lack of communication by employees. No “welcome, we will be with you shortly” or “ we have to move the boxes before we can assist you” or not an “I am sorry for your wait- we are short handed today”. When the second clerk finally stopped moving boxes and asked to help the next person in line, the customer commented that it had taken 17 minutes of waiting in line… her response to him “well, we have other work we have to do”. I don’t understand why this store operates as if this lack of customer attention is ok. Perhaps a conveyer belt to move boxes to the back would help the employees attend to the humans who are seeking help.
• HR

  Heather Rose

  May 5, 2026
  1.0
  Why is the email for copy and print services online different from the one the store actually needs to make prints/copies.? I sent everything I needed printed the night before to the email online. When I got in store yesterday the older gentleman working frustrated said he does not have access to that email. That I need to send it to a Gmail account they have in store. Please don’t offer copy and print services if your team is too busy or doesn’t want to do them: i would of sent it to a different email but the team their did not seem interested in helping me out. I just wasted my morning trying the UPS store to drive further to a Fed ex store to take care of my print job.
• JK

  Jackie Knapp

  Apr 30, 2026
  1.0
  Sad to see such unhappy, unfriendly employees… no customer service, just going through the motions…
• AJ

  Aaron Jones

  Apr 25, 2026
  5.0
  Dona and the staff very professional