EM
Ethan McKibbin
Aug 4, 2026
I placed an online order at 9:40 PM for pickup at 9:59 PM. I arrived a few minutes after 10:00 PM because my online orders at this location are rarely ready on time, and unfortunately, this visit was no different.
Despite my order already showing as completed, it wasn't actually started until 10:08 PM. To make matters worse, one of my sandwiches was toasted even though I specifically ordered it untoasted.
My order also included a 6-pack of cookies, which was the main reason I chose Subway this evening. I was told they weren't making cookies because the store had closed at 10:00 PM, even though the location's online hours state they're open until 11:00 PM. Had I known the store was closing at 10:00 PM, I would have ordered from another location instead.
I wasn't given the cookies I paid for and was only offered leftover cookies in different flavors or a bag of chips as a substitute. I've had similar situations at other Palm Bay Subway locations, and those employees were happy to bake the cookies I ordered, even if it meant I had to wait a few extra minutes.
Overall, my order was late, incomplete, and inaccurate, even though I had already been charged. This was a very disappointing experience, and I won't be returning to this location anytime soon.