TK
The Honorable Markel Key
Sep 12, 2026
Nasty attitude. Nasty staff. And the General Manager? By far the worst part of the experience.
My order was messed up. Simple. I gave the date, the time, the shift, and explained exactly what happened. When I called, the General Manager herself told me to come back at a specific time so my food could be remade. At no point during that phone call did she express any concern about whether my story was “valid.”
So imagine my surprise when I arrived and suddenly I was being treated like I had committed a crime.
She proceeded to tell me that I was lying—and that, if I was going to lie, I needed to do a better job of it. She explained that after all her years as a General Manager, she could tell when someone was lying and that anyone with that kind of experience could tell the same thing.
Interesting.
You are entitled to your beliefs. What you are not entitled to do is confuse your assumptions with facts and then speak to somebody as though your assumption is the final word.
Say what you mean. Mean what you say. But don't be mean while saying it.
I keep a humble appearance when I'm in public. I don't walk around demanding attention, announcing titles, or expecting special treatment. But I'll be honest—sometimes I wonder how differently people would speak to me if I walked through that door in my Fraternal regalia with several brothers standing beside me at the same degree.
Because respect should not require an introduction.
This time, I was even asked to check my order before leaving to make sure everything was correct. It was. And yet I still walked out of that restaurant feeling as though I had somehow done something wrong.
The food was technically there. The meal was technically correct. But the enjoyment was gone.
And that's the part that stayed with me.
This interaction happened last month, and I have genuinely thought about it / scrutinized several times since. That's how unpleasant it was. The General Manager, in particular, has become a stench in my nostrils—not because she disagreed with me, but because of the manner in which she chose to handle the disagreement.
Her years of experience as a GM do not make her incapable of misconstruing a situation. Experience does not make someone infallible.
And dramatic eyelashes don't either.
With that said, don't let my review stop you from visiting this location. Don't be precocious in your evaluation of this place based solely on my experience. My experience was mine, and yours may be entirely different.
Every employee is not the General Manager, and every customer experience will not be mine. I'm sure there are good people working there. You may have an entirely different experience.
I simply hope your experience—and your exchange with management—is considerably better than mine was.
Shalom.