The UPS Store

Reviews

• SR

  Seth Rivera

  Jun 4, 2026
  5.0
  Great staff and exceptional service. Thanks for helping with my Amazon return UPS!
• FI

  F I

  Jun 4, 2026
  2.0
  Always short staffed, Always long lines, I hate coming to this location
• AT

  AWANA TEXAS

  Jun 3, 2026
  5.0
  Super rápido el proceso de devolución . Es un lugar limpio, accessible .
• DF

  DENNIS FELIBERTI

  May 29, 2026
  1.0
  Dont bother calling this place Worse customer service ever i have been calling for 2 days straight and also left 2-3 messages on answering machine Today is Friday and i spoke to the general manger Of this place and that was Tuesday He told me someone is going to call me That same day And i was like yea Right Finally gave up this afternoon Gonna have to go in person for my refund Its a-shame such a nice place on the outside But dont go in I never right reviews But they deserve this one 100% Go luck
• JW

  Jin WANG

  May 16, 2026
  1.0
  On April 22nd, I paid for a package guaranteeing two-day delivery of very important documents. The package arrived more than two days late. On April 28th, I went to the store to report the situation and request a refund. Two staff members at the 5551 MOSS Park store told me they didn't know how to process refunds, that the manager hadn't trained them on the process, and told me to come back another day. On the morning of May 2nd, I went to the store again. A woman gave me a refund application form, but I didn't know when she made that decision, and I hadn't verified the information on the form. I was told the refund check would be mailed to my home. Since two weeks had passed, I returned to the store again on May 16th (my third time) and showed the staff the form, informing them that they had entered my mailing address incorrectly. The employee was extremely unfriendly and unprofessional, simply telling me the manager wasn't there and they couldn't process the request. I've now taken time off work to go to the store three times to resolve this issue, but there's still no result. I am extremely disappointed and have serious doubts about UPS's professional service, as well as the training, service skills, and attitude of their staff.