Title: Customer Service Complaint
I had a very disappointing experience at this Subway. The employee working at night showed very poor customer service. He did not greet me or even acknowledge me when I arrived. I waited for about 15 minutes, and there were no customers placing orders in the store. Instead of helping me, he focused only on delivery orders.
What bothered me most was that he never even took a moment to say, “I’ll be with you shortly.” I was simply left standing there waiting. That kind of attitude toward customers is extremely rude and unprofessional.
Unfortunately, I will not be returning to this location. Experiences like this are exactly why people are losing trust in Subway. Customer service should be a priority, and this location clearly needs to improve.
This location has always been great, which makes this experience even more disappointing.
The employee name carmand who made my sandwich clearly didn’t care at all. She ignored several of the toppings I specifically asked for, skipped ingredients without saying anything, and didn’t even toast my sandwich after I clearly requested it. The result was one of the worst Subway sandwiches I’ve ever received.
What made it even worse was the attitude. Instead of providing basic customer service, she acted like making my order correctly was an inconvenience. It felt like she simply couldn’t be bothered to do her job properly.
It’s really unfortunate that someone with this level of customer service works at an otherwise excellent location. The restaurant deserves much better employees than this. I hope management addresses the issue, because experiences like this are exactly what drive loyal customers away
This was by far the worst customer service experience I’ve ever had at a Subway.
The employeename carmand was incredibly rude, disrespectful, and completely unprofessional. Instead of treating customers with basic courtesy, she chose to be hostile, argumentative, and humiliating. No customer should ever be spoken to the way I was.
Working in customer service requires patience, respect, and self-control. Unfortunately, this employee demonstrated none of those qualities. Her behavior reflects very poorly on the entire restaurant and creates an unpleasant atmosphere for everyone around.
If someone cannot treat people with basic human decency, they should not be working in a customer-facing position. I sincerely hope management takes customer complaints seriously, because experiences like this drive people away.
I will never return while this employee works here, and I cannot recommend this location to anyone expecting professional service.
NB
Nader Berchan
Jul 14, 2026
This place is too slow. Had about 15 guests with only one worker.
Management should address that
TC
TOUSSAINT CADET
Jun 28, 2026
YUMMY FR FR