Saint Laurent

Reviews

• MM

  Melissa M

  May 24, 2026
  1.0
  My husband and I have now walked out of this store twice and made our purchases at Dior instead — which is disappointing, because I’ve always loved YSL and specifically came in hoping to buy one of your bags. On our first visit, we spent nearly 10 minutes walking around the store while multiple employees stood together having conversations amongst themselves. Not a single person greeted us, acknowledged us, or asked if we needed assistance. We left and went directly to Dior, where we were immediately welcomed, treated kindly, and helped from the moment we walked in. They earned the sale — and since then, we’ve continued returning to Dior for additional purchases because of the experience they provide. Yesterday evening, we decided to give YSL a second chance because I needed a smaller evening bag for an upcoming wedding. Unfortunately, the experience was somehow even worse. There were products carelessly left sitting on top of display cases, empty water bottles left out from previous clients, and not a single employee visible or available to assist. The store felt neglected, disorganized, and completely lacking the level of service and attention expected from a luxury brand. My husband immediately said, “I hate this place. Let’s just go to Dior,” and once again, that’s exactly what we did — where we purchased a bag the same evening. Luxury shopping is about more than the product — it’s about the experience, hospitality, and feeling valued as a customer. YSL completely failed in every aspect, twice. Management seriously needs to reevaluate staff training, professionalism, and overall store standards, because a 4.0-star Google rating for what should be a luxury retail experience is honestly embarrassing. Perhaps reach out to Dior at Millenia for ideas on how a luxury store should operate.
• MM

  Michael Med

  May 21, 2026
  5.0
  Great customer service — I bought a pair of shades in Vegas, came home and the right arm broke off super quickly after normal wear. I brought them in, the staff was super friendly, immediately found my purchase, and offered an exchange. Stellar company!
• VA

  Valentina Andara

  Mar 25, 2026
  5.0
  Amazing experience, I took my mom to the store for her birthday and they made us feel so special, after getting a glass of champagne and trying on different things my mom left the store smiling and wearing her dream shoes.
• AM

  Ali Mo

  Dec 27, 2025
  1.0
  I contacted them to ask about something, and the employee was rude and disrespectful with me and he hung up on me while I was still speaking
• CC

  ccrupi

  Aug 26, 2017
  5.0
  Im from Ottawa Canada and came here for work. I saw the Saint Laurent store and brought in a purse I had bought online back in March. The bag unfortunately was malfunctioning and the chain kept coming undone. I spoke with two sales staff who were amazing. They not only offered to change the chain on the spot but they let me upgrade to a bigger bag and pay the difference between the bags, since I was concerned about the chain malfunctioning again. I love the new bag and am very happy with this customer service. To the two sales staff who helped me thank you, I really appreciate it.