Michael Kors Outlet

Reseñas

• CS

  Catalina Alejandra Valverde Saavedra

  Sep 16, 2026
  1.0
  Horrible soy clienta frecuente y compré 54 artículos venían 53 en la bolsa fui a reclamar y me dijieron que revisaron y me habían dado hasta artículos extras , no soy loca para hacer eso la manager helen me hizo sentir igual a una ladrona y no lo soy , me ridiculizó delante de todo el mundo , espero que tengas más criterio al contratar el personal y les enseñen a cobrar de manera correcta y no a favor de la tienda !!!! Ojooooooooo
• LB

  Lahreesia Blackmon

  Sep 10, 2026
  1.0
  When I initially entered the store, I was not greeted by an associate. I began browsing the purses and noticed an associate standing closely behind me. When I turned around, she was there watching me. She was polite and offered to assist me, including recommending some discounted items. I eventually found a purse that I really liked and told her that it was the one I wanted to purchase. She told me that she would take the purse to the register and have it waiting for me once I was ready to check out. At the time, I did not think anything of this. I assumed the item was being taken to the register because it was a higher-value item and that this was standard practice for all customers. However, once I got in line, I noticed that every other customer was carrying their merchandise with them to the register. I was the only customer whose merchandise had been taken away and held at the register. When I reached the cashier, she asked me where my items were. I explained that an associate had told me she would take the purse to the register. The cashier informed me that she did not have the item. As a result, employees had to track down the associate who had taken my purse in order to locate it and bring it to the register. During this entire process, other customers—particularly other women in the store—continued walking to the register with their merchandise in hand and were able to complete their purchases without any issue. I was left standing at the register waiting for my item. What made this experience especially upsetting was that I was the only African American woman in the store at the time. Being singled out in this manner made me feel as though I was being treated as though I was not trustworthy enough to carry the merchandise myself. Whether or not that was the associate’s intention, that is how the situation came across, and I left the store feeling embarrassed, humiliated, and discriminated against. I want to be very clear that the price of the purse was not an issue for me. I work two jobs, including one as an IT Analyst and another in retail, while also attending school full-time as an honors student. I am fully capable of purchasing the merchandise, and I have never stolen anything in my life. My character, employment, education, or ability to afford the merchandise should not have to be explained to justify why I deserved to be treated with the same trust and respect as every other customer. I did speak with another employee about what happened, and although she apologized, the apology felt very rehearsed and did not address the seriousness of how the situation made me feel. I was told that the associate was new. While I understand that new employees need time to learn, being new should not excuse behavior that makes a customer feel profiled or singled out. Proper training should include treating every customer fairly and avoiding assumptions based on a person’s appearance. I seriously considered returning the purse because of this experience. Ultimately, I decided to keep it because I needed it for this weekend and did not want to travel to another location to find the same item. However, I have continued thinking about the interaction since leaving the store. I came into your store simply looking for a purse to match a Michael Kors wallet I already own. Instead, I left feeling embarrassed and unwelcome. No customer should be made to feel as though they are being watched, judged, or treated as though they are a potential thief—regardless of their race, appearance, socioeconomic status, or any other characteristic. Unfortunately, this one interaction has significantly changed the way I view the Michael Kors brand, and I am now seriously reconsidering whether I will shop with Michael Kors again.
• O

  Özge Üçoluk

  Aug 16, 2026
  5.0
  We had such a wonderful experience at Michael Kors, all thanks to Maud! She was incredibly kind, patient, and genuinely attentive throughout our entire visit. She spent so much time with us, helping us choose between different bags and find the perfect gifts, always giving thoughtful suggestions and never making us feel rushed. What really stood out was how much Maud genuinely cared about helping us find exactly what we wanted. Even after spending hours looking at different options, she remained just as friendly, enthusiastic, and helpful from beginning to end. She made the whole experience feel personal, relaxed, and genuinely enjoyable. Thank you so much, Maud, for your patience, kindness, and amazing service. You made our visit to Michael Kors truly special, and we left extremely happy with our choices. ❤️
• II

  Ignacio

  Aug 10, 2026
  5.0
  Excellent service by monique