FedEx is, without exaggeration, the worst parcel delivery company I’ve ever dealt with.
I recently ordered several phones that were scheduled to ship on 01/02, but they shipped a week early. Great surprise and delight… until FedEx got involved.
Because the package required a signature, I carefully planned my day. On the delivery date, I coordinated with my fiancé so that someone would be home the entire time. He was literally sitting in the kitchen next to the front door.
While I was in an hour-long appointment, I checked the FedEx app afterward and saw an “attempted delivery” notification. That was a lie.
I immediately called my fiancé, who confirmed:
- No one knocked
- No one rang
- No door tag was left
- No sign that anyone from FedEx had actually been there
I then called FedEx right away to figure out what was going on. The agent assured me they would re-attempt delivery that same day.
That was at 11 a.m.
By 3 p.m., after hearing nothing and seeing no update, I called again. Another agent told me the package was still out for delivery and “not to worry.” At 3:16 p.m., I finally get a notification through the app that my package was “back at the facility.”
So in less than 12 hours:
- Five different FedEx agents told me, very confidently, that my package would be delivered by end of day
- The app kept insisting it was out for delivery
- The reality was that the box never made it to my door even once
I rearranged my entire day, kept my fiancé stuck at home, and wasted 12 hours based on FedEx’s repeated false assurances and inaccurate tracking. This isn’t even the first time FedEx has pulled something like this with me, which makes it all worse. It’s a pattern, not a one-off mistake.
I don’t know what’s more infuriating: the lazy “attempted delivery” that never actually happened, the non-existent knock on the door, the lack of any tag, or the constant stream of misinformation from customer service who clearly had no real idea where my package was or what was happening.
If you care about your time, your purchases, or your sanity, do everything you can to avoid using FedEx. Their communication is unreliable, their tracking is misleading, and their so‑called “delivery attempts” feel like pure fiction.