TG
todd grunlien
Jul 18, 2026
Arrived today (18 July 26) at 2:00 pm. The storefront was closed. Six or seven customers were waiting outside the building. A sign was posted indicating the storefront would reopen at 2:35 pm and apologized for any inconvenience.
Store hours were also posted on the front door and website. There was no indication that the store was going to be closed from 2:00 to 2:35 pm today or any other day.
I returned to the storefront at 2:50 pm. The store was open. The clerk was rude. I am sure you all can do better. Here’s some advice:
1. Stick to the posted store hours. It’s not the customer’s responsibility to guess when you are going to be open or not.
2. If you must, include lunch break closings in your posted store hours.
3. Emphasize customer service. Start by limiting inconvenient and unexpected closings.
I was at the FedEx office in Oldsmar and Diane not only was professional. She took 10 minutes to help me with my labels. Make sure my golf bag was secure. It’s the first time I’m shipping golf clubs. She literally went through every step with me. She hung my lanyard she taped my lanyard sheet gave me zip ties. She showed me where to put the zip ties. She literally went through every step with me and made me feel so good about shipping my golf clubs I could not recommend a better FedEx store and I am very appreciative how much Diane took her time to help me step-by-step about everything I could do to make sure my shipment was gonna be secure and give me peace of mind.
Whoever the curly headed guy with glasses and tattoos needs to learn how to talk to customers with respect. He’s lazy and very rude. Thanks to him, I’ll be finding a new FedEx to work with. Too bad because I’ve been using this location to ship the heavy items for my company all over the country. Do yourself a favor and replace this guy or you’ll be losing a lot more customers.
SB
Shadow Black
Apr 2, 2024
Staff could use more training, but they are very friendly and helpful. Customer service is excellent and the location his very clean.
I just had a bad experience with Bobby, too! I have never been to a retail store that would not take my copy of a tax exempt certificate to buy something. He told me I would have to go online, register the certificate, and maybe in 24 hours it would be on file and then I could come back and make my purchase. He never even bothered to ask what organization I was with to see if it already was on file. I know it probably was on file, but at that point I said thanks for nothing and took my business elsewhere.