“King James” the manager is very helpful and will make sure your visit is a pleasant one. Thanks again James you were great!
NE
Nico esposito
Sep 10, 2026
Terrible experience with an employee when I went in for a simple sub.
He ignored me for the first couple of minutes. I asked about the $6 meal deal and whether any sub could be made as part of the meal. The employee simply said no and rudely pointed at the sign.
For context, I was the only customer in the store at the time. Since he only pointed at the sign without explaining which subs were included, I assumed any sub in the category he pointed to qualified.
He then proceeded to make two other subs (I’m assuming they were online orders) while making mine. After about 15 minutes of standing there and waiting, he finally finished my sub—a simple 6-inch Italian.
He then tried to charge me $12. When I asked about the deal, he said he had told me it was only for turkey and implied that I was a liar.
At that point, I left without the food because it had taken nearly my entire 30-minute lunch break just to make a simple 6-inch sub.
As I was walking out of Subway, another customer who had apparently had a similar bad experience gave me kudos for leaving. They had briefly walked in, saw how the employee was acting, and immediately left.
Extremely poor customer service and an unacceptable wait time for such a simple order.
KO
Keith Olander
Aug 14, 2026
I walked into said restaurant at 9pm and walked to the order area. The sub counter looked like it was closed as the sneeze guards were down despite the store being open. There was no one at the front of the store when I came in nor did anyone make any attempt to greet me as I came in. I stood at the order area hearing a voice in the back talking. I stood in sight of the back and waited a few for someone to come to no avail so finally I said excuse me but can I get some food. An older black gentleman with a mustache and tag on his hat saying Hollywood came out saying rudely he could not hear the door and asked what do you want. no greeting no how do you do nothing. I proceeded to give my order and he responded the whole time with questions in a rude manner like he did not want to be bothered making my order. I filed a complaint with Subway which got passed off by the francisee to the manager Kimberly who said there was no rude behavior and the guy was fine doing what he did. I will never go back knowing they are teaching there employees to act like they can't be bothered to serve the very people paying their checks. AVOID AT ALL COSTS
MI
Muhammad Ibrahim
Aug 13, 2026
Mr.Hollywood is the best!! Always positive and fun and also makes the best sandwiches. Fresh ingredients always and the yummiest subs.
SB
Shannon Baker
Aug 9, 2026
Never had an issue before tonight. I always order online i was there in 15 minutes and watched her take 2 customer in front of my bread as it waited ... Will use Dillard from now on.