The UPS Store

Reseñas

• AS

  Andre Savaille

  5 days ago
  1.0
  UPS Lost a Medically Important Package After Their Own Supervisor Signed for It . This has been one of the most frustrating experiences I have ever had with UPS . The package contained medical imaging CD's that my surgeon was expecting in order to perform a medical procedure. What makes this situation particularly disturbing is the chain of custody. The package was returned to UPS and physically signed for by a supervisor at the UPS facility as per tracking. There is therefore a documented point at which UPS took possession of the package. Once the supervisor signed for it, UPS had responsibility for properly securing, tracking, and accounting for that package. How does a package that was returned directly to UPS, accepted by a UPS supervisor, and signed for by that supervisor simply vanish? What made the situation even worse was the way UPS handled my attempts to resolve it. I made numerous trips to the UPS facility personally, repeatedly trying to get answers and locate the package. After all of those trips, inquiries, and efforts to get UPS to take responsibility, the final resolution from UPS supervisor was to refund only $16—the amount I had paid for shipping. That is extremely disrespecful. The $16 shipping charge does not represent the actual impact of UPS losing this package. The physical medical imaging CD may have little monetary value, but the medical information on it was important. The response from the claims department was especially frustrating. Rather than providing a meaningful explanation of what happened to the package after their own supervisor signed for it, they denied the case. I had expected UPS to investigate the chain of custody, determine who handled the package after the supervisor accepted it, explain how it disappeared, and provide a reasonable resolution. The supervisor stated that sometimes " people just sign her name" This experience raises serious concerns about UPS's handling procedures, accountability, and claims process. So many questions without answers - Where was the package when the supervisor signed for it( which she stated that sometimes they put her name), which is not legally accepted? - Who had custody of it afterward? - What happened to it after that point? - What investigation did UPS actually conduct? - Why did I have to make numerous trips to the facility to try to locate a package that UPS had already accepted? - Why did UPS denied my case because I could not provide a receipt for the value of the package and out of pity consider a $16 shipping refund an adequate resolution( WHICH BY THE WAY, I DID NOT ACCEPT? - What responsibility does UPS accept for losing a medically important package after its own supervisor signed for it? The way UPS handled this situation has seriously damaged my confidence in the company. Customers deserve more than a shipping refund when UPS loses something important after taking possession of it. They deserve accountability, a proper investigation, and a clear explanation of what happened.
• SE

  Sonda Eunus

  Sep 18, 2026
  5.0
  The amazing team at this UPS store have helped me breathe through many of my high-stress mail-related incidents created by my own procrastination and last minute technology failures. They have assisted me with my personal, legal, and business document printing, packaging, and mailing, as well as with their notary services. They go above and beyond for their customers and it shows. The team seems to actually like one another and to enjoy working there. I highly recommend them. I wish I could come here for fun! 🎉
• AC

  Allyson Casey

  Sep 14, 2026
  5.0
  The staff know what they are doing and a still speedy and friendly. You get in and out quickly, even if there is a line
• TM

  Thale Moe

  Sep 8, 2026
  5.0
  I have nothing but good luck and good service everytime I walk in the place. Staff always in a good mood and willing to help.
• LL

  Luis

  Sep 3, 2026
  5.0
  Just because of Will and his customer service warm welcome this store is worth the visit! Keep up the great work and customer service Will! UPS should be proud and acknowledge what an asset you are Will! Stay blessed!