AR
Aristotle Rhodes
Jul 16, 2026
I am writing to report a severe violation of food safety, cross-contamination protocols, and unacceptable customer service at the Ocala Love's Travel Stop location (#363).An employee making bread was resting it directly over the open meat bins while applying cheese. As a result, loose cheese was repeatedly dropped directly into the uncovered meat containers. When I observed this, I immediately notified the staff that I do not eat dairy/cheese and politely explained that I could not accept food contaminated by the cheese falling into the proteins.Instead of offering to correct the cross-contamination or remake the meal using uncontaminated ingredients from the back, the staff completely refused to accommodate me or correct the issue. This forced me to walk away from my order.Dropping cheese directly into the meat bins creates a massive allergen hazard for any subsequent customer who requires a dairy-free meal. I request that district management review the food handling practices, glove-changing protocols, and customer service training at this specific franchise location immediately.