EG
Elaine Gonzalez
Aug 10, 2026
★☆☆☆☆ (1 Star)
Horrible customer service at Store #26640. I ordered a protein wrap with honey mustard, but the sauce tasted intensely smoky/like fake bacon. I haven't been to Subway in years, so I politely asked the staff if the recipe changed. Both employees were incredibly rude, denied the change (which corporate actually did in 2023), and mocked me.
When I asked to swap the sandwich for one with a different sauce, they flatly refused and told me I had to pay for a whole new sandwich. They also refused to print a receipt, refused to give me a customer service phone number, and told me to "research it myself" to complain. Their hostile attitude caused another customer in the lobby to join in and mock me, making the environment incredibly uncomfortable. Avoid this location. They do not care about customer service or fixing order issues.