The UPS Store

Reseñas

• CC

  Claude Cannafarina

  Sep 28, 2026
  4.0
  UPDATE: After posting my original review, the owner, Matthew, personally called me to apologize and discuss what happened. He took the time to understand the issue and agreed that the mistake should have been avoided. I really appreciate when a business owner cares about their customers, listens to their concerns, and takes responsibility when something goes wrong. My original concern was that I received a $79 shipping quote on Saturday, then returned Monday with the exact same, unchanged package and was quoted $89 without a reasonable explanation. While the original experience was frustrating, Matthew's follow-up made a real difference. He handled the situation professionally and showed that he genuinely cares about his customers and his business. Thank you, Matthew, for taking the time to call me and address the issue. I really appreciate businesses that stand behind their customer service.
• KL

  Kristin Larson

  Sep 2, 2026
  5.0
  I’m not one to leave reviews on anything, but I’m honestly amazed on a regular basis how great this UPS location is!!!! Everyone is so friendly, service is amazing, all employees know what they’re doing and it’s always a seamless experience…. If only this team could train all other stores in the same manner ;) wishful thinking. lol. But 5 starts for the Tamiami trail/third ave N location!
• CZ

  Cassandra Zolan

  Aug 23, 2026
  5.0
  Great experience! Jim was very nice and helpful!
• CO

  chantal oneill

  Aug 13, 2026
  5.0
  I can’t say enough good things about the team at this UPS Store! Their customer service is truly top-notch—every single time I come in, everyone is so attentive, friendly, and willing to go out of their way to help. They have been consistently awesome, extremely accommodating, and reliable throughout my entire experience with them. If you are looking for exceptional customer service and a team that genuinely cares about helping their customers in Naples, I highly recommend this UPS Store!
• LB

  Linda Basch

  Aug 7, 2026
  5.0
  This is the only UPS store to go to. Everyone is so accommodating, friendly, and helpful. The owner and staff are simply the best ! Linda Rene Ruiz Collection