The UPS Store

Reviews

• BF

  BC Family

  May 26, 2026
  1.0
  Careful with bait and switch. I paid over $15 for a puppy prescription (size of a post-it note) to be delivered to an online pharmacy. They had to have the original prescription from our vet. I was told by the staff that this option/price presented to me would get it there in 3 days, by Thursday 5/21. The reality is the package was not delivered until 5 days later (today, Tuesday 5/26). This was not acceptable to us at all as our puppy needed their medicine. The next dose was due to be taken today and the pharmacy was going to send it overnight once they received the prescription. Now we're in a bind and when I called UPS to complaint, Rebekah basically said she didn't know why the employee would tell me delivery would be Tuesday 5/21 but went into great detail about this not being guaranteed and told me that it is the responsibility of the customer to read the fine print (that I commented was illegible to me due to vision blur at 9 months pregnant) on the screen prior to pressing accept. I do not know anyone who would refuse to sign fine print they could not read on their screen after the employee in front of them confirmed that this option would get their script there by Thursday. A refund was refused and I don't even recall getting an apology, just a shifting of blame. Very unprofessional and tricky business practices.
• OS

  OKC Sky

  May 23, 2026
  1.0
  The staff is extremely dishonest. If a package arrives later than promised, they shift the blame onto the customer for supposedly choosing the wrong shipping method.
• KP

  Kip Pup

  May 23, 2026
  1.0
  Terrible customer service. I would not recommend this location. I am taking my business to FedEx!!!
• JA

  J Armer

  May 20, 2026
  5.0
  Friendly and helpful staff. Always the best place for any shipping needs.
• MM

  Michelle Mann

  Apr 12, 2026
  5.0
  Ron was efficient, kind and knowledgeable! Did not have any problems with having a notary help as I did in Santa Rosa Beach