DC
Daniele Carvalho
Jun 16, 2026
I’d like to thank Joseph for his excellent service. I changed my mind about my purchase, and thanks to his help, I was able to exchange it. Thank you for your professionalism and dedication.
Patético el servicio al cliente. Llegamos a la tienda y la rubia que está trabajando los domingos, nos preguntó si se nos ofrecía algo y al decirle que estamos mirando, nos miró despectivamente. Jamás he visto tan mal servicio al cliente en una tienda como esta
RG
Roxana Gonzalez
Jun 20, 2021
If I could give them zero stars I would. I’m a local. I am in design district often. I went in with a specific pair in mind. I was greeted nicely. Then I was told I needed a mask (I was the only one in the store). I did not have one. One was essentially thrown at me. I proceeded to ask for the shoes I wanted in my size. I was brought the shoes, I tried them on. They felt really tight. Mind you, I was wearing my own Valentino’s to the store. I know my size. When I asked her what size they were she then said “ oh a size smaller. I don’t have your size”. If I hadn’t asked she wouldn’t have told me. On top of being rude to me, she attempted to pull a fast one. Don’t go here.
You should avoid this Valentino place. Very bad customer service and so disappointed!! Sent dusty and stain item and charged a shipping fee for luxury item. After charging my credit card, I asked for a tracking number, no responses. Also they did not include a receipt in the package because they were afraid of returning.