The UPS Store

Reviews

• YF

  Yeslayne Fontanilles

  Jun 6, 2026
  1.0
  The lamps are made out of paper and did not look as advertised, so I decided to return them using the Amazon prepaid UPS return label. Unfortunately, what should have been a simple return process turned into a complete nightmare. After multiple calls to Amazon and a visit to the UPS Store, I am now stuck in the middle of a situation where neither UPS nor Amazon is willing to take full responsibility for errors in their systems. As a result, my package has been lost, my return cannot be properly verified, and I am at risk of losing my refund through no fault of my own. What began as a straightforward return has become an extremely frustrating experience involving poor accountability, lost merchandise, and endless back-and-forth between two companies that continue to shift responsibility instead of resolving the issue. I am extremely disappointed with the service I received at this UPS Store location 11455 SW 40th St, Miami, FL 33165. I brought in three separate Amazon return packages, each with its own unique UPS tracking label. The employee scanned one of the packages twice, creating a duplicate tracking record, and completely failed to scan one of the other packages. As a result of this error, one of my Amazon returns now shows as never having been dropped off, even though I personally handed all three packages to the store at the same time. The missing package was never properly entered into the system and has since been lost. To make matters worse, the store refuses to take responsibility for the mistake, despite the duplicate scan clearly showing that one tracking number was scanned twice while another package was never scanned at all. Because the package does not appear in UPS records, Amazon is also refusing to issue a refund, leaving me financially responsible for an error that was not my fault. Customers trust UPS Store employees to correctly process and scan their packages. When mistakes happen, accountability and customer service matter. Instead, I have been left dealing with a lost package, a denied refund from Amazon, and a complete lack of assistance from the store. I would strongly recommend that anyone using this location carefully verify every tracking number and obtain proof that each package has been individually scanned before leaving. My experience has been frustrating, costly, and extremely disappointing. Response 06/08/26: I respectfully disagree with your conclusion. Amazon did not provide me with duplicate labels. I had three separate returns, and I printed each label individually during the return process while packaging each item. After reviewing the screenshots I saved from Amazon, all three returns clearly show different tracking numbers. Regarding the two lamps, I originally purchased them together and Amazon gave me the option to return both lamps in the same box using a single return label. That is not what happened with the return that is now missing. The reason I requested that the security camera footage be reviewed is because I wanted an objective way to determine what actually occurred. Instead of investigating the possibility of a scanning error, the responsibility is being placed entirely on the customer without any review of the available evidence. I understand mistakes can happen in any business. However, refusing to acknowledge that possibility and immediately assuming customer error is disappointing. Both UPS and Amazon continue to point fingers at the customer, while I am left without my item and without a refund. I will be escalating this matter further because I have documentation showing that each return had a different tracking number. Customers are the reason businesses exist, and when an issue arises, they deserve a fair investigation rather than assumptions about what they may have done wrong.
• RH

  Ruben Hernandez

  Jun 2, 2026
  1.0
  Terrible service. Cashier was rude and unfriendly at best. Ofcourse no English and not happy at her job. She needs to find a new one instead of being rude and unfriendly to her costumers. Management's fault in the end or whoever runs the joint. I'm sure I'm not the first or the last customer that feels this way.
• RC

  Rolando Castaneda

  May 15, 2026
  5.0
  Siempre muy amables y rapidos
• EA

  Emilie A.

  May 13, 2026
  5.0
  A very patient associate named Marlyn did my Livescan fingerprinting. She was very nice about my subpar prints. She did her best to make me comfortable and was very professional. The fingerprinting is hard, especially with a line in the store. She was awesome!
• AA

  alex acosta

  May 8, 2026
  1.0
  It's sad how businesses are handle these days, no respect for customers, very extreme poor customer service, 10 people in line and the non English speaking agent ignoring you, no knowledge at all! I hope the owner contact me to explain even more...