DD
Derron Davis
Jul 28, 2026
I recently took my nephew to Subway for lunch. He went inside by himself to place his order. While ordering, the employee did not offer him the option of making his meal a combo, which would have been a more economical choice. Instead, he was sold a sandwich and a bag of chips separately, even though the combo would have cost less.
I went back inside to ask why the combo option had not been offered. I was speaking with the person who appeared to be the store manager. Rather than addressing my concern professionally, she became rude, argumentative, and disrespectful. During the conversation, she aggressively threw the soda cup onto the counter while speaking to me.
My concern was never about the cost of the drink. In fact, I left $5 on the counter to cover the soda, even though I was told it cost $2.49. My point was simply that when a young customer comes into the store alone, employees should offer the most economical option instead of allowing them to spend more than necessary.
Customer service should always be respectful, especially when a customer is expressing a concern calmly. The behavior I experienced was unprofessional and does not reflect the level of service I would expect from Subway. I hope this matter is addressed and that employees receive additional training on customer service and treating all customers with courtesy and respect.
SR
Stephanie Roberts
Jun 6, 2026
Great food and a wide variety of fresh ingredients! The staff was super friendly and really made my sandwich just the way I wanted. Always a solid choice when I'm in the mood for a quick meal.
Get your phone number fixed, if not I will contact the BBB to get my issue fixed with them since you want to ignore calls.
KB
Klaus Bruckner
Jun 4, 2026
The employees were very high. In Jupiter 🙁
LM
Lakisha Mamont
Jun 1, 2026
I don't usually leave food reviews, but I had to this time. This was the worst Subway experience I've had. The sandwich wasn't fresh, the cookie was stale, and everything tasted disappointing. It honestly hurts my heart that the Subway on 135th closed because now I'm stuck coming to this location. Huge difference in quality. Very disappointed.