The Agency offered me better coverage at a better price. They always pick up the phone and are available to discuss and advise. A well run personable office.
BM
Brissa Munguía
Sep 1, 2026
Thank you so much for the great customer service, I had the best insurance experience with Karol, she has been taking care of my auto policy for years, never had an issue and the rate is amazing!!!!
MH
Maricela Hernandez
Sep 1, 2026
At Varela, I got a better price and service. It was quick, easy and competitive. I've had such a positive experience with the customer service and am so satisfied with my coverage. I recommended this agency to my family.
TC
Tiffany cyrus
Sep 1, 2026
I really recommend working with Varela Insurance group, Karol rewrote my homeowners and was very knowledgeable and taught me stuff I didn't even know as a homeowner made sure i had a good quality insurance. She made me feel very protected.
Also got me an auto quote that was a no brainer, finish our conversation very happy.
PO
Patrick Oconnor
Sep 1, 2026
Been with this company for almost 10 years. The last 2 years were horrible. The first 8 years were very good. Customer service was responsive and knowledgeable. Rates were continually going up but I gave them benefit of the doubt. Never had a claim in the 10 years
The last 2 years they were unresponsive and when I asked them for a better rate, the answer was always someone will get back to you which they never did. I emailed, called continually and no response. Finally had it!!! Found an agency near me and for the EXACT coverage for Auto saved $600 a year. Umbrella saved $400 a year and Homeowners saved $300 a year. Definitely shop around. I cannot recommend this agency after getting ripped off all these years. Guess loyalty doesn't matter to them