FedEx Ship Center

Reseñas

• MS

  Mark Sandler

  Sep 28, 2026
  1.0
  Do not use FedEx to ship luxury or high-value items. Their "declared value" coverage is completely useless, and they do not honor claims when theft occurs within their network. My friend purchased a Chanel bag for me in Miami and shipped it from the FedEx location in Aventura, Florida, to my home in Livingston, New Jersey. He paid extra to insure the package. The box arrived, but the bag was entirely gone. Inside were a pair of old, used slippers. Upon close inspection, it was obvious someone had carefully sliced open the factory tape on the bottom of the box, swapped the bag for the slippers to spoof the automated weight sensors, and taped it back up. Despite providing FedEx with immediate photographic proof of the tampered bottom and the slippers, they closed their brief investigation and denied the claim. Their official response was that since the outer box was delivered, they bear zero responsibility for the stolen contents. We lost the Chanel bag, the shipping fees, and the insurance premium. FedEx refuses to take accountability for internal cargo theft by their own employees. Save your money and use USPS Registered Mail instead. Since I can’t leave a feedback on FedEx corporate site, I have to leave it for every FedEx facility that handle my package.
• FF

  Frank Fernandez

  Sep 18, 2026
  1.0
  Pésima atención al cliente y muy desagradable el trato de sus empleados a los cliente. No lo recomiendo.
• JC

  Joseph Clark

  Sep 13, 2026
  1.0
  ⭐ 1 STAR — Extremely frustrating delivery experience and unacceptable customer service. My package was scheduled for delivery yesterday. I had a FedEx door tag authorization signed and clearly left on my door authorizing the driver to leave the package, yet the driver did not leave it. That decision started this entire situation. Since then, I have contacted FedEx multiple times. I have had representatives open multiple complaint/support tickets on my behalf, and I was repeatedly promised that my package was going back out for delivery. I was also promised updates and clarification about what was happening with the shipment. Instead, it has now been almost 10 hours with no meaningful update or clarification whatsoever. I have received conflicting information from different FedEx representatives about the hold on my package, whether the hold could be reversed, and whether the package would actually go back out for delivery. One representative told me the hold had been reversed and that the package would be going out, yet the tracking has continued to provide no useful information about what is actually happening. I have spent hours calling FedEx, explaining the situation over and over, having complaint tickets opened, and being told someone would provide an update. The promises keep coming, but the information and the package do not. What makes this especially frustrating is that this entire situation could have been avoided if the driver had simply followed the signed authorization I left for the delivery in the first place. I understand that delays happen, but this is far beyond a simple delivery delay. It is the lack of communication, contradictory information, repeated promises, and complete lack of follow-through that has made this experience unacceptable. I am asking for someone from FedEx management or customer relations to contact me directly, review the entire history of this shipment and the complaint tickets that have been opened, explain exactly what happened, and make this situation right.
• OM

  Omar Montero

  Aug 28, 2026
  5.0
  Outstanding customer service
• RL

  Ricardo Lino

  Aug 14, 2026
  1.0
  MÁS PERSONAL PARA QUE ATIENDA LA CLIENTELA UNO SOLO NO PUEDE ATENDER TAM RÁPIDO! TENGAN MÁS RESPONSABILIDAD GRACIAS.! More staff to serve customers! One person alone can't handle it that fast! Show more responsibility. Thanks!