Reneca at this FedEx location went above and beyond. I came in needing to ship a fragile art piece and wasn’t sure how to approach it — she walked me through the best shipping plan, was incredibly patient answering my questions, and packed everything perfectly to make sure it would arrive safely. Her expertise and care made a stressful situation easy. Highly recommend asking for her if you have anything delicate to ship!
JP
Jorge Pineyro
Jul 24, 2026
Disappointing Customer Service Experience
I understand employees want to go home at the end of the day—I work too, so I completely get it.
However, attitude matters. I walked into the store a few minutes before closing to drop off a single envelope, which would have taken less than two minutes. Despite already being inside, the store manager refused to assist me because it was 3 minutes past closing by the time I was at the counter.
Closing time used to mean serving the final customers who walked in before the doors locked, not turning away people already inside for the sake of a couple of minutes. The lack of basic customer service and unwelcoming attitude was very disappointing. I hope management works on improving this.
JP
Janet Pemberton
Jul 8, 2026
Easiest printing self service ever! Just a little readily available staff assist needed for guidance.
honestly don’t understand how this FedEx location keeps hiring people with such poor customer service skills.
The employee who helped me today, a short woman with black hair, was rude, sarcastic, and acted like every question I asked was an inconvenience. Instead of helping, she looked down on me and made me feel like I shouldn’t even be asking for assistance.
This wasn’t just one bad moment—it felt like a complete lack of professionalism and respect. Customers come to FedEx expecting service, not attitude. Management seriously needs to pay more attention to who they hire and how employees treat people.
I left wondering why customer service standards seem so low at this location. A little courtesy goes a long way.
AG
Amarilys Gomez
Jun 16, 2026
This place is the worst. I requested that my package be held at a specific location, but for days no one knew where it was. I contacted customer service multiple times, and each time I was told that my package would arrive the next day, which turned out to be false. The lack of communication and inaccurate information made the entire experience very frustrating. I would not recommend this service based on my experience.