ER
Ezra Robertson
4 days ago
I have been staying at this hotel every time I come to Miami for almost two years and the service I receive have been nothing short of incredible, rooms are always clean, workers are always willing to help in anyway they can, beds are comfortable and it’s 5 minutes away from the airport.
Super disappointed because we were in the Panama earthquake and we contacted the hotel as soon as we knew we weren’t going to make it. They basically said tough luck and thanks for the money. They refused to refund our prepayment which is really unfortunate given the circumstances.
TH
Tatiana herrero
Oct 5, 2026
acho o hotel muito conveniente pra quem precisa ficar proximo ao aeroporto, quartos são grandes e confortaveis com banheira e secador de boa potência.Cama e chuveiro excelentes.Café pago a parte e estacionamento esta incluso.Pra quem vai turistar ,aí não é uma boa opção pq é longe de tudo.
The best asset the location has is the customer service Hailey and Alba especially were amazing very cordial and made us feel very comfortable. The hotel is very clean it’s a great place again want to make sure that these two young ladies are well represented as they did an awesome job great service
SD
Santiago Debernardi
Sep 18, 2026
Mal servicio al cliente. Avisé 12 días antes que no iba a poder ir por un cambio de planes de vida y llamé 3 veces en días distintos, hablé con bookings.com y el hotel se negaba a enviarle un mail a bookings.com autorizando el reimbursement alegando que bookings.com estaba siguiendo el proceso incorrecto y que tenían que llamar. Hablé con bookings.com otra vez y dos asistentes distintas me dijeron que el proceso de enviarle un correo al hotel era el correcto, que no se les permitía llamar.
En definitiva perdí el tiempo y 110 usd de una noche. Quédense con el dinero, no me voy a morir por 110 usd.
Considero que son poco inteligentes porque el daño comunicacional que le puede hacer a tu negocio un cliente defraudado es mayor a 110 usd.
Gracias.
Saludos y buen fin de semana.