Advance Auto Parts

Reseñas

• WW

  WkeyzYT

  Sep 25, 2026
  5.0
  Isaiah and team are the best
• JJ

  James

  Sep 25, 2026
  5.0
  Great team
• IS

  Isaiah Sanchez

  Sep 25, 2026
  5.0
  Great team.
• MC

  Matthew C

  Sep 18, 2026
  5.0
  Great experience. Jay was a big help.
• MV

  Mr Vision

  Sep 9, 2026
  1.0
  ⭐ 1 STAR — COMPLETELY UNACCEPTABLE CUSTOMER SERVICE TEAM MemBer Jesse 🕹️ This was one of the most ridiculous return experiences I’ve had at an auto parts store. I stopped at this Advance Auto Parts around 3:00 PM after work to return a part I had purchased THE NIGHT BEFORE. The part didn’t fit, was completely UNUSED, and I had my RECEIPT. This should have been a simple, straightforward return. Instead, the assistant manager gave me a hard time and then actually told me he didn’t have $42 in the register to refund me. Seriously? At 3:00 in the afternoon, an assistant manager is telling a customer the store doesn’t have $42 available for a legitimate refund? I have OVER 20 YEARS of experience in the automotive parts industry. I told him that management is responsible for making sure the registers are prepared to operate and handle normal transactions throughout the business day. And then—MAGICALLY—the register opened and my $42 refund suddenly became available. So what changed? A customer should NEVER have to argue with management to receive a legitimate refund for an unused part purchased the night before with a receipt. In my opinion, this assistant manager needs SERIOUS RETRAINING in customer service, professionalism, and how to properly represent the company. Someone in a management position sets the tone for the entire store, and this experience made Advance Auto Parts look TERRIBLE. Corporate management needs to take a serious look at who they have representing and running this location. I got my $42 back, but Advance Auto Parts lost my confidence as a customer.