The UPS Store

Reseñas

• DW

  Dickie Whiteside

  1 day ago
  1.0
  This UPS franchise has invented an entire parallel universe of “rules” that somehow don’t exist at any other drop-off location on Earth. I’ve never been hit with this many condescending “no, you can’t…” lectures in my life. Out of nowhere the clerk decides I “didn’t understand the directions” Amazon handed me, then casually throws their own driver under the bus like the guy is personally allergic to certain packages. Meanwhile I’ve watched elderly people get the same shifting-goalpost treatment and get turned away like they’re trying to ship a live grenade. Let’s be painfully clear: when Amazon—your actual corporate partner—tells a customer “no box or label required,” it means exactly that. It does not mean “go forage for a pristine, untouched brown box that has never known the shame of packing tape.” And when Amazon says something needs to be boxed, it still doesn’t mean the customer has to source museum-grade virgin cardboard like they’re packing the Ark of the Covenant. You’ve taken a process a half-awake robot could execute cheaper, faster, and without the power-trip attitude… and turned it into a petty little empire of no. Congratulations. AI is coming for these jobs, and after this masterclass in customer service, I won’t be lighting a single candle.
• LK

  L K

  Sep 20, 2026
  1.0
  Worst customer service .
• TD

  Tina Denton

  Aug 27, 2026
  2.0
  Store manager is consistently dismissive. Refused to ship an item that was packaged in a box and fully secured with packing tape. I’ve shipped many items the same way as Amazon requested. Store manager insisted it had to be in a UPS approved box trying to get me to purchase theirs. I asked for documentation stating that requirement and she said I’m telling you and there is no document stating it. So again, refusing to ship a box that was not theirs is not an Amazon requirement or a UPS stated policy.
• KJ

  Kadyn Johnson

  Aug 24, 2026
  2.0
  I’ve had a lot of good experiences with this UPS location and give them a significant amount of business—over $300 a day—so today’s experience was extremely frustrating. After a long day at my shop, I arrived at 6:29 PM to drop off shipments. My employee was out sick, so I had been running the business by myself all day. Even though the posted closing time had not passed, I was denied service and the doors were closed on me early. As a business owner myself, I understand wanting to finish up at the end of a long day, but if a business says it is open until a certain time, customers should reasonably expect to be served until that time. These packages contain automotive parts that customers are waiting on to get their vehicles back on the road, so even a one-day shipping delay can affect someone who depends on their vehicle for work or everyday transportation. Thankfully, another UPS branch was open until 8:30 PM, but it was about 30 minutes away. I was able to get the packages shipped, but the situation added nearly an hour to my day simply because this location decided to close early. I appreciate the good experiences I’ve had here in the past, but today was very disappointing, especially as a business that regularly gives UPS a substantial amount of business.
• PP

  Paul S (Pas)

  Aug 6, 2026
  1.0
  It is with great disappointment that today I rate the UPS Store of Fishhawk a single star. A frequent customer and business owner (with lg mailbox business service) with today not being an exception on attempting to drop off my two packages. 1) A Samsung return. Open box, informed by the two representatives I could purchase the strip of tape for $5. or purchase a whole roll for $7.35. 2) Amazon drop off. Printing label would cost me $3.00 or I can go home and print myself. I understand trying to maintain an efficiency, but the store was empty. Additionally, a few weeks ago if not last week. I was pointed to the new Amazon return Kiosk and informed I would need to figure it out. My observation, either the store is desperate for cashflow (given the nickel and dime on things that were not a problem before) and the representatives fail to understand success is based on return customers based on the customer service provided, not just convenience. I tend to give these situations benefit of the doubt like others factors may be in place, bad day, too busy, don't care, bad leadership, could be one or a combination. While I can not pin pint today's event to one, I know I have the option of who I give my business to, even it is means headed to a UPS store that is out of my way, but provides great customer service. I think there is consistency not only with my experience but the ongoing reviews and word of mouth tell a different story.