The UPS Store

Reseñas

• NC

  Nathalia Colmenares

  3 days ago
  1.0
  I had a very disappointing experience at this UPS Store this morning. I initially thought the store opened at 8:00 a.m., and when I realized it actually opened at 8:30, I patiently waited in my car until they opened. When I walked in, I said, “Good morning,” but I was not greeted back. The associate who was helping me immediately had a very unfriendly and irritated attitude. I had two packages with me for returns. In the past, I’ve always been able to walk in, speak directly with an associate, and have them help me with my Amazon or other returns. This time, when she saw my packages, she simply asked, “Do you have packages for return?” and then told me to go ahead, without explaining that the process had changed and that I needed to use the self-service check-in. I started following the instructions on the screen, and it then told me to “see an associate for help.” I told her that the screen was asking me to see an associate. I went to her again she barely looked at my package, and told me that one of the packages had a USPS label and that they could not accept it there but I also had other packages with me that she could have accepted, as they were not USPS packages. She also mentioned that I would need a bag that costs $3. I said, “Okay, can I get the bag? I’ll pay for it.” She then told me that they were not shipping the package there. I was confused and asked, “So, you don’t want to sell me the bag?” At that point, she raised her voice and said, “I’m telling you that someone is coming to pick it up and will have to bag it!” At that point, I simply left. I understand that policies and procedures can change, and I have no problem following them. What was disappointing was the attitude, lack of communication, and complete lack of customer service. There was no attempt to explain the process or politely help me understand what I needed to do. This was a Tuesday morning at 8:30 a.m. — there was really no reason for a customer to be treated that way. I hope management addresses this because customer service should be a basic part of the experience!
• AT

  A Taylor

  Aug 19, 2026
  1.0
  I was there on Sunday and witnessed an employee throw an object extremely hard & strike a customer in the back as she was leaving. I am not sure what took place before but I am still "shook" by the experience. I went outside after to find them in case the police were called but to no avail. I was hoping to see their review to reach out. If the customer sees this please contact me. I have some information for you...
• BM

  Benjamin Mcdermott

  Aug 16, 2026
  1.0
  Do not rely on the posted hours. Arrived at the location 30 minutes prior to closing and the employee had locked the doors and would not let anyone in. I suggest amending the sign on the door if you will not let anyone in before the posted closing time. On another note, the young man in the CVS was extremely helpful in getting my package shipped.
• JR

  Jason Randall

  Aug 15, 2026
  5.0
  If you have the opportunity to visit this UPS Store, you won’t be disappointed. Their seven-day-a-week operation is incredibly convenient, especially considering our hectic work schedules. We frequently use this location not only for their extended hours but also because we often place orders on Amazon. Unfortunately, we’ve encountered instances where orders didn’t arrive as expected, necessitating returns. However, every individual at this store is consistently kind, polite, and pleasant. With all the services they offer, you can’t go wrong. If you have any UPS needs, make sure to visit this location.
• AS

  Aida Salgado

  Aug 6, 2026
  5.0
  This UPS Store is the best in SWFL! If you need help with anything they will be there to help you