I visited this Subway recently and had an extremely disappointing experience with a staff member working at the sandwich station.
I ordered a Hot Honey Turkey Italian sandwich. Everything seemed to be going smoothly until we reached the toppings. I asked for specific toppings, beginning with spinach, but the employee started adding lettuce and onions before I had even finished telling him what I wanted. I immediately stopped him and explained that I did not want those toppings and that I am allergic to onions.
The employee then told me that the sandwiches come “as is,” meaning they automatically come with lettuce, onions, and tomatoes. He indicated that I could not remove or add toppings because that was how the sandwich was listed on the menu. This was very confusing and frustrating, especially because I was simply asking for my sandwich to be prepared with the toppings I wanted.
The conversation became increasingly uncomfortable. Although I admit that I raised my voice because I was frustrated, I remained respectful toward the employee. However, the employee cursed at me multiple times and continued to speak to me in a very rude and disrespectful manner.
Eventually, my sandwich was made the way I requested. I also asked for extra pickles, but the employee immediately told me, “No, you don’t get that.” His tone and attitude throughout the interaction were extremely rude and unprofessional.
At the end of the interaction, he told me, “I’ll do that for you one time, but never come back to Subway to order again.”
I have never experienced customer service like this at a Subway. I understand that misunderstandings can happen, but there is absolutely no reason for an employee to curse at a customer, speak disrespectfully, or tell a customer not to return.
This was a horrible experience, and I hope management takes this complaint seriously and addresses the employee’s behavior. Customers should be treated with basic courtesy and respect, especially when they are communicating a food allergy.