The UPS Store

Reseñas

• GG

  Gloria Gutierrez

  Aug 7, 2026
  5.0
  Quick drop off no headache on return as long as you have everything ready for them
• DB

  Daphnne Barkley

  Jul 28, 2026
  5.0
  I go to the Grove Park UPS store. It’s in Lakeland Florida. The people are so sweet and friendly there. I’ve never waited in a line. It is so clean which is very important to me cause I’m a germophobic and I never have to wait long to get what I want. Done And every every everything I send gets to where it’s supposed to be like it’s supposed to be, which is very important to me
• BB

  Brandon ‘dash’ Brinkley

  Jun 23, 2026
  5.0
  The customer service is great!! I always love coming to this location!
• CH

  Carlos Hernández

  May 14, 2026
  5.0
  Great work , helped me with everything i needed help with very great staff
• SG

  Shaq G

  May 2, 2026
  4.0
  Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here. The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items. However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing. While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.