The UPS Store

Reseñas

• RP

  Ridhi Patel

  4 days ago
  1.0
  I consistently see very cold and hostile behavior by all of the staff here. Today, I came here for a happy returns return and the barcode would not load. The young woman working there did not even try to help. The email itself says a numerical code can be used which I had ready to supply but she was not even willing to try. Every time I come here the employees look miserable, are snapping at customers and are beyond rude. I normally try to use the self kiosk or go anyway else if I’m able just to avoid interaction with them. As well, if you don’t speak English or speak it with an accent, you can expect extremely rude behavior. English is my first language but I have noticed that whenever there is someone with a foreign accent or who looks foreign the staff treat these poor customers with hostility. It is very uncomfortable to even witness. The employees badly need training in customer service. Drive the extra five minutes and go to the hunters creek UPS
• MB

  Maraluz Bosch

  Aug 22, 2026
  1.0
  Very rude young lady! No need to make assumptions on her part, just treat your customers right! Same experience that Manuel Perez posted about a month ago, possibly the same young lady.
• SJ

  Shawn Jakway

  Aug 18, 2026
  1.0
  This has to be the worst UPS store and the owners really don’t seem to care about their many poor reviews. For two weeks their “system is down” when it comes to processing Amazon returns. This is not the first time a return has been an issue at this store for myself or my family over the years.
• CE

  Christine Eccher

  Aug 1, 2026
  1.0
  We came in to ship our Disney mugs back to Idaho and the woman who helped us said she’d package it better in the back because we were concerned about all the glass in it and we wanted it all wrapped up nicely so it wouldn’t break. It was just wrapped in the plastic bags it was left in and unfortunately it was broken into pieces when it arrived to my house. Box wasn’t even labeled “fragile.” Definitely recommend to always package your box yourself so it’s done right. Or have them package it in front of you so you know it’s to your liking. Lesson learned.
• RM

  Reinan Mortiz

  Jul 29, 2026
  1.0
  I dropped off a package today and had an unpleasant interaction with the staff. I waited in line with only 1 other person being in the store with me at the time already at the counter. The worker told me sternly that I can drop off my package at the kiosk next time. I apologized and got ignored. She took my package, scanned it, and ripped up my receipt and threw it away without offering the receipt to me. She didn't even say anything to confirm if everything was good or taken care of. If I have any issues with my package delivery, then this is the reason why. This interaction happened today around 1610-1615.