The UPS Store

Reseñas

• DB

  Dawn Brito

  5 days ago
  1.0
  I wish I could give the gentleman this morning zero Stars. He was very rude and not helpful. I would not recommend this place to anyone. How do you not know how to work the machines. If Technology is too hard maybe it's time to retire.
• NA

  Nancy A

  Jun 8, 2026
  1.0
  I would not recommend this UPS Store for Amazon returns. The owners are also the staff more like "Stuff", and unfortunately they are the reason the experience is so unpleasant. I usually try to use the self-service counter and handle my Amazon returns myself. The problem starts when the owners walk up and offer unwanted help, only to be rude, disrespectful, and make the process more annoying than it needs to be. I was not asking for any help or assistance — I simply wanted to complete my return without being talked down to. Based on my experience, their customer service is unprofessional and unnecessarily hostile. A simple Amazon return should not turn into an uncomfortable interaction with the owners. Looking at other reviews, it seems many customers have had similar issues, so this does not appear to be an isolated situation. I will be using a different UPS location for my business needs from now on. Customers deserve basic respect, especially when they are just trying to return a package.
• RR

  RS&S

  Jun 6, 2026
  1.0
  I only come here because the location is convenient. Just stick to the self-service kiosks and avoid interacting with the staff, especially the elderly man. Actual customer service is nonexistent, and the staff have miserable attitudes when you ask for help.
• MR

  Maria R.

  Jun 4, 2026
  5.0
  When I look at the negative reviews, it appears that language and cultural expectations may be causing frustration on both sides. It happens quite often if you live in Kissimmee. And it happens from both sides. So before you whine and attack, look in the mirror. Also, when you consider the complaint dates, it makes you realize it isn't unheard of for friends to go into stores just to write damaging reviews as a backup. My daughter and I have always had nothing but above-and-beyond service. Possibly because, whenever we go in, if we're unsure of how to send or drop off a package, we understand that WE need to be patient. Especially when other customers are waiting, and two people are doing their best to serve ten. The most phenomenal experience I had yesterday proves how immensely kind and compassionate the store owners are. I had to get an item shipped overnight to my daughter in a hard-to-ship-to location. It was a critical situation. I can't even describe what the owner, "mom," did to turn an almost impossible situation into a successful outcome. The problem was mine, not hers - but she MADE it her problem and would not give up! I didn't expect her to stop everything she was doing to focus on me. I kept telling her how grateful I was for her help. She was making phone calls to different locations (I didn't ask her to; she just did) while still serving other customers. By the time she had processed everything and even written down the drop-off location information for me, I walked out with tears of gratitude. What she did to help my daughter and me could not come from someone who lacks an enormous heart and a desire to serve others, or who will respond to hateful accusations positively, if at all. Thank God for that wonderful woman!! The package was successfully delivered! P.S. Especially now, any and all service industries are hard places to work in. We all have to try harder to have patience, understanding, and a mirror that reflects kindness - even when it isn't easy. Because everyone has a story....
• MJ

  Madear J

  May 23, 2026
  1.0
  Today, I visited this UPS Store for an Amazon return, and unfortunately the customer service experience was disappointing. I had two light Amazon return boxes, but Amazon only provided one return label. The employee explained that she could not use one label for two separate boxes and that the items either needed to be packaged together as one package or I would need another label. I then asked if I could simply purchase tape and tape the two boxes together myself to make it one package, and she agreed that it would be fine. She also stated that employees are not allowed to tape or package the boxes themselves, which I completely understood and respected. I had no issue purchasing the tape and doing it myself. However, the interaction felt very cold and unwelcoming from start to finish. The employee (young lady) assisting me did not smile, appeared bothered the entire time, and the overall attitude came across as rude rather than helpful. After I started taping the boxes myself as instructed, she abruptly pulled the box and took the tape from my hand as if she was about to tape it herself, but I had to say, “Hold on,” because I was not yet finished placing the last piece of tape. After that, she abruptly took the tape from my hand again, wrapped it once around the box without saying anything, and then handed the tape back or placed it on the counter. I honestly did not understand the interaction because I was originally told they were not allowed to tape the boxes themselves, yet she ended up doing it anyway at the end. I then asked, “Am I done?” and she simply responded, “Yeah,” in a very cold manner. At that point, I chose not to say anything further because I could already feel it was not going to be a positive interaction, so I simply left. I truly feel more concern for the employee than frustration toward the business. She looked unhappy and overwhelmed, and I sincerely hope things improve for her. But customer service and kindness still matter, especially when interacting with customers respectfully.