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Marimar Lopez
Aug 10, 2026
Service at this location has severally declined. I’ll stijck with the location on vine street
Quick, friendly and efficient service
This location is in desperate need of customer service training. This is my fourth visit, and unfortunately the experience has been consistently disappointing. The employees seem disengaged and uninterested in helping customers. During my visit today, the two employees working spent more time on their phones and chatting with each other than paying attention to customers. They appeared bothered by having to assist anyone and showed very little sense of urgency or professionalism.
Customer service should be a priority, but it feels like customers are an inconvenience here. Management should spend more time coaching and holding the team accountable for basic customer service expectations. I hope improvements are made, because the current level of service is unacceptable and does not encourage me to return.
I placed an online order yesterday morning on 04/11/2026 for a chicken bacon ranch sandwich combo with 2 cookies and a sweet tea along with a teriyaki wrap to be delivered to my home using the Subway app. Ended up with an order for James T. The order i received consisted of a UTM oven roasted turkey and a sweet onion chicken teriyaki sandwich (which was entirely different from mine). I attempted to call the store multiple times to address this and get it resolved both today and yesterday. No one answers the phone. Attempted to contact the General Manager Fabian Cruz with no response. I do not understand how this is how you treat a customer.
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Renay Woolen
Mar 30, 2026
Horrible service!!! inconsistent hours and no English speaking workers bad!!! Do not shop here sandwich was not made with care!