BG
BRIT JIRETH RODRIGUEZ GAMEZ
Jul 10, 2026
My experience was very disappointing. This is not the first time I have had a problem with the service from this employee. On a previous occasion, she told me that there was no service available at all and refused to help me.
This time, for the third time, she told me that I could not pay with a card and that they only accepted cash. However, right in front of me, she served another customer who was able to pay with a card. I do not understand why the rules seem to be different depending on the customer.
In addition, she made me wait approximately 30 minutes. After all that time, she told me she had to prepare a large online sandwich order first. The worst part was that while I was still waiting, she served another customer who arrived after me, completely ignoring me. Then she went back into the kitchen and left me waiting again without any explanation or telling me how much longer it would take.
Throughout the entire interaction, she would not even look me in the eye. The way I was treated made me feel discriminated against. The lack of communication, the unequal treatment, and the poor customer service led me to leave without buying anything. I will never return to this place, and I hope management addresses this situation so that no other customer has to go through such an unpleasant experience.