The UPS Store

Reseñas

• TW

  Tracey Wixted

  Oct 6, 2026
  5.0
  I love coming to this store. They have ALWAYS found a solution to my UPS problems with patience and kindness!!!!!
• LL

  Lisa

  Oct 2, 2026
  5.0
  Had to mail a document in a pinch and Jacob was so helpful and polite. Great customer service!
• AC

  Andrew Castleman

  Sep 24, 2026
  5.0
  Great service
• MM

  Michele Mackett

  Aug 21, 2026
  1.0
  I’m so tired of all these businesses passing on their fees to customers - this store charges $2.00 to tape a box, about 12” of tape, really? That’s absurd and should be your own expense.
• MN

  Ms. Lin nay nay

  Aug 13, 2026
  1.0
  I am extremely disappointed by the rude and dismissive treatment I received at The UPS Store on State Road 13 this morning. Yesterday, I visited another UPS location with several Amazon returns. The associate there reviewed my paperwork, identified which label belonged to each item, and explained that the items needed to be packaged in boxes. I followed those instructions and brought everything to the State Road 13 location this morning, struggling through the door with a cart, a large box, and an additional package. When the employee asked which paperwork belonged to each item, I explained that I was unsure because the return information had come from my company’s marketing department and I did not have access to it on my phone. Instead of making any effort to assist me or calmly explain my options, she abruptly said she could not help me. When I mentioned that the associate at the other UPS location had been willing to help identify the items, she again refused. She then sarcastically raised her hand and said, “Bye-bye,” dismissing me as though I were an inconvenience rather than a customer asking for assistance. When I told her that she was being incredibly rude, she repeated, “Bye-bye,” in the same disrespectful tone. I understand that employees must follow procedures and that she may not have been able to process the returns without additional information. What is completely unacceptable is the way she chose to speak to me and dismiss me. A courteous explanation would have resolved the situation. Instead, her behavior was condescending, unprofessional, and humiliating, and it left me feeling singled out and deeply uncomfortable. I have never experienced this level of disrespect from someone working in customer service. Management should review this incident and address how customers are treated at this location. No customer should be spoken to or dismissed in this manner.