TA
The Geek Apprentice
Aug 12, 2026
Want to start off by mentioning that my mom and I had been sick for days when we ordered. Hence, we were dying for food. We ordered for delivery and it was wrong. They mixed up the bread and since one was a dry sandwich and the other wet, we couldn't just swap toppings. So I - still feeling like garbage - drove there to ask for either a refund or new sandwiches. They saw the mistake and remade them. Wrong. Again. I was already in the car and done. My mom called to ask for a full refund (originally just wanted the delivery fee since I drove there anyway), but the number didn't work. She's contacted them a different way and waiting for an email. Look, everyone has bad days, I get that. But how difficult is it to read the order and make properly? Not to mention to mess it up twice? Just sad.
During my visit with my kids and my mother at 6:50 pm on August 6th, 2026 we picked up our online order three meatball subs. The woman who was working dropped the cutting knife on the floor and proceeded to wash it off with water in the hand sink. Then dried it with paper towels. Then the other worker proceeded to cut our three subs with it. Instead of taking it to the back properly washing it and sanitizing it. Which is against food safety and is poor customer service. I confronted her and she said what do you want me to do about it? I said I want a refund. She would not give us a refund. We left the subs there and we didn't get our refund not a great look or a way to run a business.
The lady was very rude, very very bad service
I came into the store no one was there to assist me I did my order thru the app as I’m in the store I still hear my order going off. I went to the side to get the associate Katie she came up with an attitude huffing and puffing don’t know why that wasn’t my concern I just wanted my food made so I can go. As she making my food she huffing over my food I’m talking to her and I noticed she had her AirPod in her ear so I had to talk a little louder! As she was coming to an end on my sand which she just slide my food across the counter I was trying to order a drink but she walked off! Whatever problems you have leave them where they at and attend to customer in a polite and respectful way thanks!
I am extremely outraged by this situation. This is a complete disrespect to the customer. The employee on the night shift today, Wednesday, March 25th, did not take my order again at 9:30 p.m., even though the website says you close at 10. This is not the first time it’s happened.