MB
Melody Bolduc
Jul 18, 2026
I had one of the best customer service experiences I’ve had in years at this FedEx Office.
I came in just a few hours before an event with a large curriculum I needed printed, along with several color handouts. I was already running behind, had experienced a wardrobe mishap on the way there, and was feeling more than a little stressed.
From the moment I arrived, the associate who helped me was calm, kind, and incredibly resourceful. She had already encouraged me over the phone to send my files ahead of time so we could avoid delays, which saved valuable time. When I arrived, she even helped me resolve my unexpected wardrobe emergency so I could head to my event looking presentable. Then, when one of the self-service copiers refused to print my document correctly, she immediately stepped in, used another machine, and made sure everything was printed accurately and quickly.
Throughout the entire experience, she was cheerful, professional, patient, and genuinely invested in helping me succeed. She turned what could have been a very stressful morning into one that ended with relief and gratitude.
I felt it was importance to recognize Kelly for the outstanding service she provides. Employees like her are rare, and she is a tremendous asset to FedEx. Thank you for employing people who care so deeply about their customers.